Portfolio Strategies - Recoveries Specialist - Virgin Money : Job Details

Business Unit: CommercialSalary Range: up to circa £66,000 per annum DOE + red-hot benefitsLocation: Hybrid with occasional travel to a hubContract Type: Permanent

Our Team

We're on the search for a talented Recoveries Strategy Specialist to join our Unsecured Credit Strategy team. The Strategy team plays a pivotal role within the commercial function by driving proactive management of strategies for Unsecured Customers. You'll be at the forefront of assessing the balance between risk and reward in driving the right customer outcomes while also delivering positive commercial returns. Harnessing the power of data, you'll refine segmentation, strategies, and policy rules to unlock new opportunities. With a focus on innovation and execution, you'll lead transformative projects that propel our organisation forward. Your expertise will be the engine driving progress and excellence.

What you'll be doing

• Focusing predominantly on Credit Cards, you'll report into the Portfolio Strategy Manager for Unsecured Recoveries Strategies and provide input to the wider business as required. No day will be the same as you collaborate with a range of stakeholders, both internally and externally, to ensure analysis is providing true insight into risks and opportunities.
• As a Recoveries Strategy Specialist, your core responsibilities are; Analysing data, present findings from your analysis, and solving problems by creating solutions. You'll be a self-starter, using your own initiative to drive enhancements, bring new ideas, and provide ongoing challenge.
• Mentor, coach and support Analysts within the team to assist in driving change and delivering positive outcomes for the customer and the wider commercial function.
• Use your experience and expert judgement in the design and setting of appropriate Recoveries Strategies for the unsecured portfolios, ensuring they adhere to the Risk Appetite Statements and applicable regulations.
• A solid understanding of the P&L, including application of commercial outcomes to drive success including profitable balance growth.
• Work collaboratively with Risk and Operational colleagues to identify improvements that maintain regulatory compliance, improve efficiency, or provides additional value to the business.
• Lead the provision of meaningful insight and making recommendations for Senior Management and through representation at relevant meetings and committees.
• Develop and maintain relationship with internal and external teams at an operational and senior level to ensure best practice is shared, challenges are raised in a timely manner to constructively shape outcomes and all requests are met.
• Demonstrate maintenance of our internal Governance frameworks, policies and Regulatory guidelines and ensure this framework is embedded in the business to ensure sound practices are adopted.
• Promote the delivery of internal department culture and processes to assist the wider commercial function in driving the right customer outcomes.

There are a few essentials you need…

• Strong analytical experience and a proficient in SAS/SQL user. Must also be an expert user of the MS Office suite.
• Extensive experience in the development of recoveries and debt sale strategies in the retail banking industry.
• An understanding of credit and collections strategies, and how these can impact recoveries and debt sale strategies.
• Experience of leading relationships with key internal and external stakeholders to maintain and improve commercial returns .
• Excellent communication skills with the ability to condense and simplify complex information to brief and influence senior stakeholders.
• Capability to operate effectively with senior leaders, and represent Virgin Money with external stakeholders and stand up to robust challenge.
• Ability to prioritise effectively and manage various management expectations, supporting Senior Analysts and Analysts to do the same, delivering multiple deliverables in a fast-changing environment.
• Excellent understanding of data structure and credit and recoveries strategies.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part–Time) plus the option to buy more.
• Up to five extra paid well-being days per year. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin MoneyWe're making great strides towards achieving our ambition of becoming the UK's best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we're a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.' This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin MoneyOur purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team