Portal Product Manager - Clearwater People Solutions Ltd : Job Details

I'm working with a client who is looking to hire an experienced Portal Product Manager to take ownership of their customer portals strategy. This is an exciting opportunity to join a growing Product team and play a pivotal role in shaping how customers interact with digital services.

The ideal candidate will have strong experience in delivering customer-facing portals, with a proven track record of driving UX-led solutions that showcase products and services effectively. You'll be working closely with internal stakeholders and external partners to bring new portals to life, ensuring they are customer-focused, compliant, and impactful.

Key Responsibilities for the Portal Product Manager:

• Define and deliver the customer portal strategy and roadmap
• Gather insights through research, competitor analysis, and client feedback
• Translate requirements into clear product designs and oversee build/delivery with integration partners
• Drive portal enhancements that improve customer experience and engagement
• Support the wider Product team in building best-in-class product practices

Key skills for the Portal Product Manager:

• Proven background in developing customer-facing portals
• Experience in UX design and digital engagement
• Strong knowledge of the Microsoft stack, especially Dynamics and Power Platform
• Excellent communication and stakeholder management skills
• Ability to work collaboratively across multi-functional teams

If you're a Portal Product Manager with a passion for building engaging customer portals and want to step into a senior role where you can truly make an impact, I'd love to hear from you.