Performance & Engagement Support Specialist - Operations - Ipsos UK : Job Details

Role overview

Based at our Telephone Operations hub in Edinburgh, the Performance & Engagement Support Specialist works closely with the Performance & Engagement Manager to support them with the day to day needs of our interviewing pool.

In addition, they will be expected to collaborate with and foster productive relationships with colleagues across the wider contact centre.

What will I be doing?

Key responsibilities will include:

• Being a multiskilled individual who will become an expert in supporting interviewers progress as they develop in their roles.
• Day to day administrative support utilising tools relating to the interviewer pool
• Active engagement with all areas of work carried out within the Edinburgh operations hub
• Work to build a respectful and collaborative relationship with the casual workforce
• Help identify opportunities for further improvements in work processes and structure with particular focus on interviewer onboarding and how it impacts the unit as a whole
• Work with the team to systemically improve the standard of interviewers in our panel
• Strive to become an advocate of our team across the wider UK Operations team with the Service Lines and Ipsos Operations colleagues abroad

What do I need to bring with me? -

• Administrative experience
• Ability to learn and be open minded about self-development and critique
• Outstanding interpersonal skills, written & verbal communication and organisation skills
• Excellent team player able to flex their style to cope with the many different work groups
• Strong analytical and problem-solving skills
• Attention to detail in all areas of work
• Ability to work under pressure and remain positive through adversity
• Ability to create an inspiring team environment with an open communication culture
• Ability to set clear goals and objectives
• Excellent Computer Software skills
• Passion for learning and development

What is in it for me?

Ipsos UK offer an attractive basic salary and a rewards package including 25 days annual leave, a pension scheme and a great range of flexible benefits to suit your personal needs. For roles at Research Manager level and above we also offer private healthcare.

In addition to this we have a fantastic Learning & Development offer delivered through a mix of face to face, online or on-demand.

We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.

Ipsos is committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We also recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients.