We’re looking for someone who is:
- Practical and delivery-focused: You can turn high-level strategy into clear, actionable plans.
- A confident organiser: You can coordinate people, systems, and processes, keeping complex work on track.
- A collaborative leader: You build trust and work well across teams to achieve shared goals.
- Calm under pressure: You can navigate ambiguity and find solutions to unblock progress.
- People-centred: You know how to engage, support, and prepare teams for change.
- Experienced: You bring a strong background in operational delivery, service transformation, and change management within complex or regulated environments.
You will need to demonstrate the following skills and experience
- Experience in operational delivery, change management, and service transformation, ideally within complex or regulated environments.
- Proven ability to turn strategy into practical implementation, developing clear plans, resources, and guidance to support organisational readiness.
- Expertise in creating transition tools, such as toolkits, playbooks, and procedures that enable smooth and sustainable service integration.
- Strong facilitation and engagement skills, with experience leading internal readiness activities like workshops, walkthroughs, and rehearsals.
- Excellent problem-solving and organisational capabilities, with a focus on identifying and removing barriers to ensure delivery success.
- Confidence working across strategic and operational levels, aligning teams and systems during periods of significant change.
This role offers a unique opportunity to make a tangible impact on financial wellbeing across the UK while developing your leadership experience in a high-profile transformation programme.If you’re motivated by practical delivery, thrive in a collaborative environment, and want to be part of a service that helps people build better financial futures, we would love to hear from you.About UsThe Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:
- CaringWe care about our colleagues and the people whose lives we are here to transform.
- ConnectingWe will transform lives through our ability to make positive connections.
- TransformingWe are committed to transforming lives and making a positive societal impact.
Our Inclusive Working EnvironmentBy fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.What We Offer
- Generous Annual Leave – 30 days plus Bank Holidays
- Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
- Interest-free loan for season tickets for buses and trains
- Cycle to work Scheme
- Subsidised eye tests & flu jabs
- Life assurance scheme
- Give as you earn scheme
- Employee assistance programme (EAP)
- PAM Assist and PAM Life scheme (Wellbeing)
- Enhanced family and sick pay
- Paid volunteering (2 days a year)
- Recognition Scheme
- Discounts portal to numerous retailers
Flexible WorkingAt MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.Career DevelopmentIn MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.Reserve ListIf you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.Application ProcessThe law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: .uk. If you are not satisfied with the response you receive from the Department, you can...
