Pensions Administration Training Academy Senior Administrator - Isio : Job Details

Pensions Administration Training Academy Senior Administrator

This role is ideal for a pensions professional eager to transition into a role that will drive the success of Isio’s next generation of talent. If you thrive on developing others and have a vision for excellence in pensions administration, we want to hear from you.

As a Senior Pensions Administrator in the Pensions Administration Training Academy at Isio, you will play a crucial role in helping to implement a comprehensive training programme for new trainees. Your focus will be to ensure that your team develop the skills, knowledge, practical experience and confidence to perform to the highest standards in pensions administration roles at Isio.

You will act as a mentor, trainer, and ensure adherence to our quality framework, fostering a culture of excellence and continuous learning. You will ensure the trainees output is accurate and timely, processing pension scheme tasks whilst ensuring compliance with regulatory requirements and SLAs.

You will play a pivotal role in helping to maintain Isio’s reputation as a trusted partner in pensions administration and driving operational excellence, whilst supporting your team of trainees in their professional development journey with Isio.

This role will ideally be based in our Belfast office with a hybrid workstyle, but we can consider another office location for the right candidate.

What does the role entail?

• Aid in the delivery of a structured training programme covering all core areas of Pensions Administration, with a focus on defined benefit schemes.
• Assist in the delivery of hands-on workshops, simulations, and role-playing exercises to build practical skills.
• Performance manage, mentor and motivate a team of pension trainee administrators, fostering a culture of collaboration and high performance. You will conduct regular performance reviews, identifying skills gaps, training needs, and develop tailored individual development plans.
• Provide ongoing coaching, feedback, and support to ensure trainees meet competency milestones and behavioural traits.
• Work closely with Admin Training Academy Manager and the Operation Managers (as required) to ensure training aligns with business needs.
• Monitor the performance of the trainees assigned to you against agreed Service Level Agreements (SLAs) and take steps to maintain high levels of service as required.
• You will carry out quality checks to ensure trainees meet Isio’s service standards before they progress to the wider Admin teams.

What we’re looking for

• An experienced senior pensions administration, or a very strong pensions administrator looking to take the next step in their career.
• Experience and knowledge of administering DB and DC pension schemes (DB experience is essential for the role).
• Passion for training, coaching, mentoring and/or developing more junior members of the team.
• Proven track record of performance management including setting objectives, and providing constructive feedback.
• Ability to perform and check all aspects of pensions administration tasks, including complex manual pension calculations.
• Excellent communication and interpersonal skills.
• Excellent prioritisation skills with the ability to manage multiple tasks simultaneously to achieve agreed targets, milestones and SLAs (as appropriate).
• Experience of using Microsoft Office, Word and Excel applications.
• Strong numerical skills.

What you can expect in return

• A competitive salary and market leading bonus scheme with stretch targets for high performance
• Study support to help you achieve professional qualifications, with salary increases for exam passes
• Development and training opportunities to support your career ambitions throughout your time with us
• A friendly, and supportive team who will help you to deliver your best work

You can find out more about us and the benefits we offer here on our careers website.

What’s next?

Click on the 'apply’ and follow the simple application process on-line.

At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.

We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.