Payroll Administrator - Helping Hands : Job Details

Helping Hands has been established for over 30 years and throughout that time the Payroll Department has grown and developed and is a key department to the business. To contribute to and exceed upon future growth we are recruiting for a Payroll Administrator at our support office in Alcester.

The role:

This exciting position reports into the Payroll Manager. The successful candidate will be responsible for payroll data input alongside the rest of the payroll team for our 150 branches and Live In Carer Services. You will have a strong working relationship with all the operational teams that work across the board. This position warrants provision of excellent Customer Service to our valued carers.

Key Responsibilities:

• Ensure accurate and timely input of new starter details into the payroll system, supporting a smooth setup and ensuring each employee is paid correctly from their first month of employment
• Act as a point of contact for carers with payroll-related queries, offering support and guidance via phone and email to resolve concerns efficiently and maintain high levels of service
• Provide administrative support for the company’s housekeeping account, ensuring accurate record-keeping, reconciliation of expenditures, and adherence to internal financial procedures.
• Assist Payroll Officers and the Payroll Team Leader with pre-submission payroll checks, helping to validate data accuracy, identify discrepancies, and ensure that wages are processed correctly and in line with deadlines.

About you:

Ideally you will have 12 months payroll or administration experience and be comfortable with excel, being able to use pivot tables and VLOOKUP’S. You will be confident, process driven individual with a keen eye for detail and the ability to work under pressure in a fast-paced environment. Be able to prioritise your workload and adhere to tight deadlines.

Why join us?

At Helping Hands, we give our staff the flexibility to manage their day and make decisions in the best interest of our staff and customers. Joining us will mean that you are able to draw upon your professional experience to perform your role how you believe is best.

We also offer a wide range of employee benefits including:

• Full training and support provided with great prospects to progress
• Hybrid working at our Alcester based Support Office
• Blue Light Card membership with access to an amazing range of discounts online and on the high street

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.

This role is a fixed-term contact for 6 months.

£26,500 per year