Payroll Administrator - Portfolio Payroll : Job Details

Our client, a leading Bureau are looking to hire a Payroll Administrator on a 4-month FTC. They are looking for a payroll professional who can start immediately to join their growing team.

You'll be acting as first line support for all payroll queries, making sure that they are resolved in a timely manner and recorded accurately on the system.

The role will also require identifying trends in technical issues & communication discrepancies to escalate to the relevant team for resolution.

Your responsibilities will also include:

• First line support for all Payroll telephone & case queries
• Accurately record contact with the client via case management tools
• Monitor trends of pay/service impacting issues and escalating any technical issues that could be potentially pay impacting
• Monitor discrepancies in payroll communication that drive an increase in call/case volume
• Support Senior Payroll Administrators with processing payroll

To be successful, you'll require:

• Knowledge of UK payroll processing, manual payments and calculations; and legislation
• Working knowledge of Excel & word processing
• Customer Service, telephony and case management experience

You must also have worked within a fast-paced pressurised service environment working and have strong analytic skills.

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