Passenger Assistant - OCS : Job Details

Job Reference: CL/AR/03-05/1157/7

Job Title: Passenger Assistant

Location: Edinburgh

Pay Rate: £11.44

Hours per week: Variable Shift Rota - 04:00 - 23:00 - 37 hours per week (3 on 3 off. Flexible working times between 04:00 and 23:00.)

As Passenger Assistant, you will ensure the safe transfer of Passengers with Restricted Mobility (PRM) through the airport terminal in a timely manner, providing mobility assistance and enabling passengers to enjoy all aspects of the airport experience.

We are looking for a customer focused and friendly individuals to join our team and help create a memorable experience for all customers.

Main Duties:

• Meet and greet arriving/departing/transferring Passengers with Restricted Mobility (PRM).
• Communicate effectively with all passengers and staff.
• Assist Passengers with Restricted Mobility (PRM) at drop off/pick up points, airline check-In, airport security and pre-boarding aircraft.
• In a safely manner, assist in the transfer of passengers from aircraft to airport terminal using various equipment.
• Comply with all Health & Safety regulations.
• Use company equipment responsibly ensuring all equipment.

To be successful in the role, you will need:

• As you will be working in a regulated environment, you will be subject to vetting. You will therefore need to provide evidence of your 5 year work history and have valid photo ID (passport or driving/provisional license).
• Ability to communicate with people and colleagues at all levels.
• Ability to lift passengers in accordance with manual handling guidelines.

What will you get in return

• A pension scheme- to save for the future - eligibility rules apply
• Access to high street discounts
• Access to low interest loans
• Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
• Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
• Long Service Awards
• Cycle to work scheme- discounted bicycles
• Access to our Employee Assistance Programme- 24-7 Wellbeing Support