Parts Sales Advisor - Thefutureworks : Job Details

Parts Sales Advisor Location: CoventryHours: 39 hours/week, Monday to FridaySalary: Competitive + Performance BonusAre you passionate about automotive parts and delivering exceptional customer service?Our client is looking for a driven and knowledgeable Parts Sales Advisor to join their team and play a key role in supporting parts sales across multiple channels. This is your chance to work with a respected brand and contribute to a high-performing team in a fast-paced environment.________________________________________?? What You'll Do* Handle inbound and outbound calls to support parts sales and service* Assist eCommerce customers with parts identification and order placement* Provide technical support for complex parts queries* Process customer returns and issue credit notes* Communicate order statuses, including managing backorders* Support wider business operations as required________________________________________Who You'll Work With* A variety of customers including retail, wholesale, and eCommerce* Internal teams including technical support, warehouse, and finance________________________________________What You'll Bring* Experience in a busy parts sales environment (essential)* GCSEs (A-C in Maths & English) or equivalent (desirable, not essential)* City & Guilds Vehicle Parts qualification or similar (desirable, not essential)________________________________________Skills You'll Need* Familiarity with systems like BusParts Catalogue, VeDOC, SAP (desirable)* Strong IT, communication, and negotiation skills* Ability to multitask, stay organised, and remain customer-focused under pressure____________________________________Benefits* Competitive salary with a performance-related bonus* 39-hour working week, Monday to Friday* 33 days holiday per year (including bank holidays)* Life assurance from day one (4x basic salary)* Group personal pension scheme (with increased employer contributions over time)* Private medical insurance* Access to the Mercedes-Benz car lease scheme* Comprehensive employee assistance & wellbeing programme________________________________________