Parts Advisor - Reed : Job Details

Reed are working with a well-established and customer focused organisation based in King’s Lynn, recruiting for the position of Parts Advisor and looking for a proactive customer service professional to join the team on a permanent full time basis.

Role Tasks:

• Handle incoming customer calls and email enquiries regarding spare parts
• Logging call information on the CRM system
• Organising returns and collections.
• Chasing orders, due dates, PODs etc.
• Processing export quotes and orders, and dealing with queries.
• Handling service tasks
• Uploading invoices, raising credits, using customer portals for orders, invoices and quotations
• Investigating incorrect parts
• Logging and dealing with complaints and issues in a timely manner
• Working closely with other departments

Requirements

• Existing office-based experience within customer service, service coordination or sales administration.
• Confident telephone manner with strong listening and communication skills
• Ability to remain calm under pressure, problem solve and use initiative
• Good IT skills including Microsoft Word and Outlook
• Professional written communication skills
• Strong organisation and time management skills

Package

• Salary of upto £24,000
• 25 days annual leave plus bank holidays
• Free onsite parking
• Training and progression
• Excellent pension Scheme
• Wellbeing benefits
• Healthcare Cash plan
• Discounted lunches
• ...and more!

Please apply online with your updated CV as soon as possible if you’re interested in this opportunity – Nikki Cranmer, Reed Recruitment

Customer Service | Service Coordinator | Parts Advisor | Sales Administrator | Export | Manufacturing | Administration - King's Lynn Jobs - Permanent - Full time