Partnerships & Community Manager - Reed : Job Details

Partnerships & Community Manager

• Annual Salary: £40,000
• Location: Hybrid (Redhill Office – approximately 3 days per week, remote for the remainder)
• Job Type: Full-time

We are seeking an experienced and motivated Partnerships & Community Manager to drive strategic growth through external partnerships while ensuring the highest standards in our community-facing services. This role is ideal for someone who excels in relationship building and has a strong background in service delivery or programme management within the charity, education, or SEND sector.

Day-to-day of the role:

Partnership Management

• Research and identify new partnership opportunities that align with the company’s growth objectives.
• Build and nurture strong relationships with current and prospective partners.
• Lead negotiations to ensure mutually beneficial agreements that align with our mission and values.
• Act as the main point of contact for all partners, ensuring clear communication, issue resolution, and satisfaction.
• Develop and execute partnership strategies, goals, and roadmaps that drive growth.
• Collaborate with the Marketing team on co-marketing initiatives, campaigns, and joint promotional activities.
• Work cross-functionally with Marketing, Customer Service, and Digital Engagement teams to align partnership activities with service delivery and brand values.
• Monitor and report on KPIs related to partnerships and community initiatives.
• Stay up to date on industry trends, competitors, and developments to ensure partnerships remain innovative and competitive.

Community Leadership

• Oversee the Family Liaison Team, ensuring consistent and compassionate support to families accessing the SEN Support Service.
• Facilitate and monitor ongoing feedback from families to inform continuous improvement.
• Analyse and evaluate service delivery standards; plan and implement improvements in collaboration with the team.
• Line manage Family Liaison Officer(s), providing support, guidance, and professional development.
• Manage and report on KPIs aligned with community activities.
• Lead community-driven initiatives, including charitable giveaways, SEND focused products, and support campaigns.

Required Skills & Qualifications

• Proven experience in building and managing partnerships.
• Experience in service delivery or programme management within the charity, education, or SEND sector.
• Strong relationship management, negotiation, and communication skills.
• Experience line managing or supervising staff.
• Ability to analyse data and report on KPIs and impact.
• Knowledge of the SEND landscape, including challenges faced by families and young people.
• Strong organisational skills and the ability to balance strategic and operational priorities.
• Collaborative approach with the ability to work across departments.
• Commitment to safeguarding and promoting the welfare of children and young people.
• Hybrid working flexibility, with the ability to attend the Redhill office 3 days per week.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic and impactful role.
• Supportive and collaborative work environment.
• Professional development opportunities.

To apply for this Partnerships & Community Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.