hat will you be doing?
- Develop and maintain trusted relationships with key stakeholders to ensure high levels of customer satisfaction.
- Where required, take the lead for specific employer partners as directed by the Partnership Consultant.
- Build relationships with and work collaboratively across internal teams to ensure timely and successful delivery of products according to partner needs and objectives, leading to high levels of customer sat-isfaction.
- Manage campaigns in line with partnership objectives to ensure projects and initiatives are completed on time.
- Manage a diverse range of partner facing activity to generate leads in line with partner needs, revenue targets, strategic and growth plans.
- Support Partnership Consultant by identifying opportunities and aiding development of the strategic account plan
- Responsible for resolving issues to support learners to successfully complete their apprenticeship.
- Liaise with the marketing team to ensure client literature, collateral and campaigns are bespoke to Partner needs.
- Forecast and track key account metrics (e.g. quarterly profiles and annual forecasts), analyse and re-view performance, spot trends in growth or decline and identify solutions to drive success
- Lead on the delivery of monthly reports in line with partner needs and support the Partnership Con-sultant to generate key information and analysis.
What will you bring to the role?
- Demonstrated ability to understand customer business goals and how to implement solutions to help achieve them
- Experience of working in a customer focused environment to deliver high levels of customer satisfaction
- Familiarity of working in a high demand environment delivering to targets and tight deadlines
- A high level of confidence with technology such as Microsoft Office, CRM and video conferencing platforms
- Ability to generate reports and carry out basic analysis on information
- Excellent communication, presenting and listening skills
- Strong project management skills
Giving back to you – our Group Benefits
- 25 days' holiday rising with service and your birthday off.
- Holiday purchase scheme for those life changing trips and moments.
- Long service reward and recognition
- Enhanced Pension
- Group Life Assurance – 3 x Annual salary
- Unlimited access to six Smart Health services including a 24/7 virtual GP
- Health Cash Plan
- Access to curated wellbeing content and our Employee Assistance Programme
- Perkbox
- To support your work/life balance we give you the opportunity of flexibility within our core working hours (9.00 – 5.30).
- Enhanced sick pay
- Enhanced Maternity/Shared Parental and Adoption packages leave
- A reward programme and recognition programme and annual awards event