Partnership and Retentions Executive - GoFind Recruitment : Job Details

Here at GoFind Recruitment, we are proud to be representing a reputable and established institution dedicated to supporting and empowering small businesses across the UK.

As their Partnership & Retentions Executive based in their Blackpool offices, you will be responsible for driving new sales, retaining existing clients / members, and ensuring an excellent customer experience. This role requires a results-driven individual who can combine strong sales skills with relationship management to meet business growth and retention targets.

The business is not a large call centre where you are seen as just a number and base your performance on large call volumes.. You will work with an established group of executives with a strong team culture and success coming from maximising every opportunity building genuine relationships.

Who are GoFind Recruitment?

We are a dynamic agency that believes recruitment is more than just placing candidates, it’s about building lasting relationships! We take the time to understand both our client’s business needs and our candidate’s career aspirations, ensuring the perfect fit for long-term success.

Our approach means we go beyond CV’s and job descriptions, fostering meaningful connections that drive growth and opportunity.

“We build more than just careers, we build relationships”

Roles & Responsibilities (But not limited to):

• Proactively contact prospects to promote services and secure new business / memberships.
• Generate and follow up on leads from marketing campaigns, referrals, and events.
• Handle inbound calls from members considering cancelation, working to understand their needs and offering solutions.
• Meet and exceed agreed sales targets and KPIs.
• Generate and follow up on leads from marketing campaigns, referrals, and events.
• Identify opportunities to upsell and cross-sell additional products or services.
• Deliver a professional and responsive service to all clients/members.
• Act as the first point of contact for queries, resolving issues quickly and effectively.
• Gather feedback to help improve products, services, and retention strategies.
• Accurately record all interactions, sales activity, and pipeline progress in the CRM system.
• Stay informed about services, industry trends, and member benefits through ongoing training and internal updates.

Experience / Qualifications:

• Proven experience in sales, retention, account management, or customer service.
• Track record of meeting and exceeding sales / retention targets.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to influence, negotiate, and close deals effectively.
• Highly organised with good time management and attention to detail.
• IT literate with knowledge of CRM systems (sales Force is desirable) and Microsoft Office.

Benefits:

• Competitive salary of £24,647 with annual salary reviews.
• Realistic commission is up to £2400.00 per month.
• 34 (YES 34) days annual leave (inclusive of bank holidays).
• ADDITIONAL 3 days annual leave after passing probation (3 months).
• Group Personal Pension (GPP) that matches employee contributions (up to 4%) from day 1.
• Health Cash Plan - Access to claim back benefits such as dental treatment, optical, counselling, health and wellbeing etc.
• Employees Flex Pot - £315.00 per annum that can be used for Additional pension, buy and sell holiday scheme, discounted gym membership etc.
• Critical illness and income protection insurance.
• Great team culture in a friendly, supportive environment.

What next?

If this sounds like your next role then apply now and you will be contacted by one of our team of experienced consultants to discuss the next steps.

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