Paralegal - £30,000
Working for a well-established Car Finance Company that have built up a reputation for providing a strong product range, offering quick decisions through the application process and a collaborative approach to working with our customers throughout the life of their agreement.
Main duties and responsibilities:
- Responsible for managing case load within the Car Finance Sector
- Drafting of Letters of Claims, Pre Action-Applications, and advice letters to customers.
- Drafting proceedings to obtain return of goods order and money claims.
- Attend telephone hearings.
- To review incoming information / litigation correspondence and establish a possible claim route.
- Ensure all information is scanned and uploaded to the case / customer management system in a timely manner.
- Maintaining the case management system, making sure all workflow steps are correctly inputted.
- Providing regular and accurate litigation report to wider business audience
- Prepare claim documents and proceedings.
- Deal with case as they proceed via the court process.
- Ensure compliance with court deadlines and directions.
- Support experts by providing them with all the information they need, liaising with them to ensure they review cases as quickly as possible.
- Reengineering of processes to optimise efficiencies.
- Be proactive and use initiative when presented with problems or issues.
- Provide excellent customer service by regularly updating clients on the progress of their case and answering any queries in a professional manner.
- Working to tight and demanding timelines
- Working across functions to improve customer journey.
What we need from you:
- Experience in Financial services or motor sector desirable.
- Litigation experience (essential)
- Experience in managing own case load.
- 2 years customer service experience
- Competent I.T Skills - Proficient in the use of Microsoft Office, in particular Excel
- Strong communication skills
Employee benefits
- Pension scheme - up to 8% contributory pension
- 26 days holiday + bank holidays + Purchase additional annual leave
- Employee referral programme
- Perks at Work
- Above and Beyond awards
- Income protection scheme
- Employee of the Year
- Long Service awards
- Discretionary annual bonus
- Life assurance
- Discounted gym membership
- Flexible working
- Training and exam sponsorship
- Employee assistance programme
- Paid volunteer days
- Social events
Interested? Apply today to find out more!