Outbound Sales Representative - Private Medical Services - Cymphony : Job Details

Job Description:

We are seeking resilient and motivated Outbound Sales Representatives. In this role, you will be contacting individuals who have expressed interest in our clients’ private medical services by submitting their personal details online. This is a paid alternative to NHS services, offering faster access and premium care.

• Competitive salary, uncapped OTE per month, plus additional commission for achieving team targets.
• This is a Monday to Friday only role, where you will work on a 3-week rotation of 9-5 for two weeks, and 12-8 for one week.
• we are looking for candidates who are available to start working with us from 8th September 2025.
• This is a homebased role.

As an outbound sales specialist, your primary responsibility will be to follow up on warm leads, engage potential clients in meaningful conversations, and guide them toward booking our clients’ paid services. You must be comfortable making a high volume of calls, knowing that only around 10% will convert.

Success in this role requires empathy, active listening, and the ability to lead conversations confidently toward a clear outcome. Strong closing skills and the resilience to handle rejection are essential.

Key Responsibilities:

• Conduct outbound follow-up calls to individuals who have expressed interest in private medical services.
• Build rapport quickly and listen actively to understand client needs.
• Clearly communicate the benefits of our paid service over NHS alternatives.
• Handle objections with empathy and professionalism.
• Guide the conversation to a successful booking or next step.
• Maintain accurate records of calls and outcomes in our CRM system.

Key Skills & Qualities:

• Resilience and persistence in a low-conversion environment.
• Strong empathy and listening skills.
• Confident and persuasive communication.
• Proven ability to close sales over the phone.
• Target-driven and self-motivated.

About Us:

Cymphony is a 24/7 customer support partner for our clients. Founded on the belief that every call, chat, and enquiry is an opportunity to grow your business, we ensure our clients never miss a moment that matters, day or night.

We blend empathetic, human-led interactions with advanced communications technology to give our clients the freedom to focus on growing their businesses, knowing no opportunity goes unanswered. Our UK-based team integrates directly into our clients' operations, reflecting their unique brand voice in each conversation.

From Telephone Answering and Managed Webchat to Appointment Booking, Outbound Sales, and Outsourced Customer Support, we adapt to businesses of all shapes and sizes. The result? Enhanced customer satisfaction, a more efficient workflow, and peace of mind - knowing every lead is in expert hands.

Growth and Development:

We're committed to your professional growth. Starting as an Outbound Sales Representative opens doors to advancement opportunities including Team Leader, Specialist roles, or pathways into other departments based on your interests and strengths. We provide ongoing training and mentorship to help you develop the skills needed to advance your career.

Why work for Cymphony?

• Be part of a team built on trust, care, teamwork and simplicity.
• Flexibility to enable you to work from home.
• We are a growing business with opportunities to develop your long-term career goals.
• Please note this is a full-time role, Monday to Friday 9-5 or 12-8 on a 3-week rotation.
• Competitive salary, uncapped OTE per month, plus additional commission for achieving team targets.

Please note, we are looking for candidates who are available to start working with us from 8th September 2025.