Operations Resilience Manager - Avencia Consulting : Job Details

About us

We are a dynamic and forward-thinking insurance MGU seeking a full-time Operations Resilience Manager to join our London office. This is an exciting opportunity to play a pivotal role in maintaining and enhancing our operational resilience framework while working closely with senior leadership, regulators, and key stakeholders.

The role

In this role, you will lead the development and review of Important Business Services (IBS), Business Impact Analyses (BIA), and Business Continuity Plans (BCP). You will design and deliver crisis management exercises, support annual self-assessments, and drive continuous improvement through lessons learned.

Key accountabilities

Operational Resilience Framework Development & Maintenance

• Maintain alignment of operational resilience definitions, including Important Business Services (IBS) and Impact Tolerances (ITOL), with Lloyd's of London and other stakeholders.
• Ensure consistent application of IBS and ITOL definitions across all areas.
• Lead the annual operational resilience self-assessment process and prepare documentation for the PWCL and PWE Board as well as a more substantive document to evidence the thoroughness of the annual self assessment to the FCA and CBI.

Governance & Documentation

• Review the format and content of operational resilience and business continuity documentation including IBS, BIA and BCP.
• Recommend and implement updates to structure and templates to improve clarity, consistency and usability.
• Work with first-line business owners to refresh and update all related documentation at least annually.

Operational Controls & Governance

• Support the COO in governance and management committee activities, including agenda setting, action tracking, and output reporting.
• Coordinate activities between the COO function and the Risk organisation to ensure effective oversight and management of operational risk exposures.
• Support enterprise risk reporting requirements, including risk and control assessments (RCAs), issue management, and remediation planning.
• Contribute to regulatory submissions and internal audits related to operational resilience, outsourcing, conduct, and governance.
• Facilitate accurate and timely escalation of material issues through the appropriate forums.Act as a trusted adviser to the COO and senior leadership team on all matters relating to governance, control health, and operational risk.

Crisis Management Planning & Execution

• Design, plan, and deliver annual crisis management desktop exercises to test operational response and business continuity.
• Follow up on action items and lessons learned from previous exercises to ensure closure and ongoing improvement.
• Document findings and recommendations for executive review

Stakeholder Management & Coordination

• Coordinate with internal stakeholders to gather input, validate assumptions, and maintain timely progress on resilience activities.
• Ensure engagement and accountability from key individuals and departments involved in operational resilience planning.

Skills & experience

• Proven experience in operational resilience, business continuity, or risk management roles within the insurance or financial services sector.
• Strong understanding of Lloyd's operational resilience requirements and UK regulatory standards (FCA, PRA) and the Irish Regulatory standards (CBI).
• Demonstrated ability to design and lead crisis simulation exercises.
• Skilled in drafting, reviewing and improving risk and resilience documentation (IBS, BIA, BCP).
• Strong stakeholder engagement and project coordination skills, including working with boards and senior leadership.
• Excellent written and verbal communication skills, with the ability to create clear and professional documentation.
• Proactive, organised and detail-oriented, with a strong sense of ownership and accountability.
• Bachelor's degree in business, risk, operations, or a related discipline.