Operations Officer - Marley Risk Consultants Limited : Job Details

JOB DESCRIPTION - Operations Officer

Job Location:

• Evesham.

Job Type:

• Full-time (Mon-Fri).

The Role:

• Reporting to the Head of Department you will provide a leading role in the development and growth of the business, leading the creation and implementation of new services; supporting the progression of existing administrative functions; facilitating and ensuring high standards of services quality across the business. The role will engage with all areas of the business and also with clients and suppliers.

Key Activities:

Work collaboratively with colleagues across the business in the following key areas:

• Compliance

o Creating and distributing compliance logins; recording compliance events and outcomes.

o Administering claims handling authority across the business.

o Administering internal audit and application of outcomes within continuous improvement.

o Support in the preparation for client audit and administration of subsequent actions.

• Service development

o Take a leading role in project work, typically in role of Senior Supplier and/or as project lead of minor projects.

o Take a leading role in the design of new services; customer journey mapping; stakeholder analysis; process mapping; defining roles and responsibilities; determine appropriate management and performance metrics.

o Work with clients, colleagues and service partners in the course of service development.

o Ensure focus on the quality of customer experience, cost management and process efficiency.

o Lead change management, ensuring the considered engagement of stakeholders and end-users.

• Quality assurance

o Collaborate with colleagues in the continuous improvement of existing services.

o Support colleagues and service quality through training initiatives.

o Implement performance measures and monitor service quality, taking a lead to support team managers in continuous improvement.

o Act as a key point of contact for clients in relation to process queries.

• Participate in any internal or external training as required, including CII, Project Management and Lean Six Sigma qualifications. The company will cover the cost of all training fees but reserves the right to claim back some or costs should you leave the company within a specified timeframe (as stipulated in the contract of employment).
• Abide by all relevant legal requirements, industry guidelines and company standards.
• Actively participate in team discussions to highlight issues and promote group learning.
• Perform other tasks as reasonably required by Line Managers or Senior Management.

Skills and Experience required:

• Proven track record in an operational support role, engaging or leading service development and improvement.
• Extensive experience in a project environment is essential.
• Experience in a project management role is desirable.
• Strong verbal and written communication skills.
• Ability to present to c-suite colleagues and clients is essential.
• Excellent interpersonal skills. Able to quickly build positive and effective relationships.
• Well organised with excellent time management skills. Able to multitask effectively to meet varying deadlines.
• Excellent attention to detail and high levels of accuracy.
• Confident and comfortable working independently or under instruction.
• Strong IT skills, including MS Word, Outlook, PowerPoint and Teams.
• Strong skills in the use of MS Excel is essential; Data analytical skills are desirable.
• GCSE English Language grade 5/C or equivalent.
• Bachelor degree or equivalent in a business-related subject (preferred).
• Qualifications in project management and continuous improvement (eg, PRINCE2; Lean Six Sigma) are desirable, although training will be provided if necessary.
• Experience and qualifications within the insurance sector are desirable but not essential.
• Be flexible and adaptable to the changing demands of a growing business.

Benefits:

• Generous company pension.
• Cycle to work scheme.
• Techscheme.
• Tools/equipment required for the performance of company duties.
• Life Insurance (following successful completion of probationary period).
• Private Medical Insurance (following successful completion of probationary period).
• Casual dress policy.
• Flexible Working.
• Free on-site parking (where available).
• EV charging points (where available).
• Employee Assistance Programme.
• Free gym membership (PureGym).

Please note that due to the volume of applications if you haven't heard back within 2 weeks of applying, then unfortunately on this occasion you have been unsuccessful , please feel free to reapply for future opportunities