Operations Manager - Wealth Solutions - Aon : Job Details

Wealth Solutions – Operations Manager

Aon is looking for an Operations Manager to support our UK Wealth Solutions business.

Aon’s UK Wealth Solutions business primarily provides pension schemes, and those entities sponsoring pension schemes, with advice, administration and delegated investment services to enable the effective running of their pension schemes.

The role of the Operations Manager is to support the Operations Leader in delivering key business objectives.

This is a hybrid role with the flexibility to work both virtually, and from either St Albans or the London office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Working directly with the UK Chief Operating Officer for Wealth Solutions, and the UK Operations Lead for Wealth Solutions to deliver key business objectives.
• Contributing to the delivery of new initiatives including operational, redesign, technology, or regulatory change projects. Recent examples include: the FCA’s Operational resilience requirements; FCA’s IFPR requirements; moving to Workday for our finance system; Schrems 2 (data privacy) compliance; Smart Working
• Lead & participate in change initiatives providing critical assessment, effective allocation of resources and delivery of agreed outcomes.
• Being a part of Working Groups or Design Committees on change projects ensuring a suitable structure for Wealth Solutions and ensuring we meet the project objectives
• You will measure and handle operational risk within Wealth Solutions to ensure continuity of client service, things such as Business Continuity, Disaster Recovery, Supplier oversight.
• Being responsible for overseeing the production of KPIs, producing slide decks for use in Exec meetings, Risk meetings and Board meetings and taking away actions from these meetings.

How this opportunity is different

This is a key role for our Wealth Solutions business, collaborating with colleagues across Operations, the business, and the wider organisation in order to influence, develop & deliver business outcomes.

Skills and experience that will lead to success

• Experience as an Operations Manager, or similar, is critical for success in this role.
• Experience of working with a Consulting business would be preferable, but is not crucial.
• Excellent ability to work across multiple projects, manage and influence multiple partners and align senior leadership teams.
• Knowledge of organisational efficiency and operations management.
• Familiarity with business and financial principles, with experience of budgeting and forecasting.
• Ability to identify issues and provide solutions in a timely manner considering individual competing priorities and business needs.
• Strong organisation and prioritisation skills with the ability to assess and set key objectives
• Client and service focused with strong interpersonal skills and ability to communicate with colleagues at all levels.
• Ability to work autonomously.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on 

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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