Operations Manager - Transport Hub - Adecco : Job Details

Operations Manager - Transport Hub

Adecco

Job Location : West London, UK

Posted on : 20/03/2024 - Valid Till : 25/04/2024

Job Description :
  • Operations Manager - Transport Hub - Children's Services
  • Public Sector - Local Government
  • Full Time - Monday to Friday, 9am to 5pm
  • Temporary Role - 3 months with possible extension
  • £26.90 per hour PAYE / £35.12 per hour Umbrella (increasing to £36.19 per hour after 12 weeks)
  • Hybrid Working - 3 days in office, 2 days at home
  • IT equipment provided
  • up to 28 days Paid Annual Leave per holiday year (increasing to up to 37 after 12 weeks)
Purpose of role

To safeguard and promote the welfare of children and/or vulnerable adults.

To ensure the efficient operation of travel assistance to children and adults including all client side functions in relation to school transport contracts.

  • Monitoring and managing continuous improvement of service provision ensuring safeguarding and health and safety compliance across the service.
  • To assist and support the Head of Passenger Transport with the overall and day-to-day management of the Service
  • Deputise for the Head of Passenger Transport as and when required. Provide cover for Transport Officers as and when required.
  • Work with and support the Compliance and Training Manager to develop and implement training and management control systems to ensure the highest possible level of customer service, safeguarding and risk management and mitigation.
  • To actively participate, be proactive and have a "hands on approach" in the delivery of a very busy front line service
  • To ensure that the service meets key and measurable objectives, delivered to the highest achievable standard, whilst ensuring throughput of work through prioritisation within agreed timescales.
  • To ensure the Transport Hubs team's professional development and ensure that all new legislation, policy and practice guidance is understood and implemented by the whole service.
  • Key decision maker role in accepting, rejecting and negotiating directly with provider submissions. To have the ability to manage a range of day to day negotiations with multiple providers, ranging from staff supplied by agencies, provision of PA's, remote agency staff, etc.
  • To help source, negotiate and secure service packages in a professional and timely manner whilst ensuring contractual paperwork is checked, approved and issued to service providers in a timely manner.
  • Work with and support the Compliance and Training Manager role to ensure that staff, vehicle and service delivery attain the highest professional standards, and that all aspects of transport operations are safe, legal, cost-effective and focussed on the needs of passengers, clients and service commissioners, whilst managing the key relationships between the transport section and Special School head teachers.
  • Together with the Compliance and Training Manager, ensure that all risk assessment, service schedules, service user handover processes and service guidance documents are up to date, accurate and communicated effectively throughout the service.
  • Work with the Compliance and Training Manager to ensure that all staff training records are up to date and reflect the needs and obligations of the service.
  • Work with the Compliance and Training Manager to develop and manage a service wide audit system that measures service compliance and excellence and ensure that all audit recommendations are implemented.
    • Key accountabilities
    • To supervise the duty system on a rota basis, taking responsibility for ensuring the needs of children have been identified, that the matching criteria is appropriate, the required legislative and regulatory vetting and checks have been undertaken, that suitable matches of placement have been identified and give authorisation for the placements to be offered for the clients in line with the agreed budgetary limits.
    • To assist the Head of Passenger Transport with the recruitment and selection of staff.
    • To organise and maintain a pool of relief passenger assistants and to oversee and deploy these as and when required
    • Responsible for dealing with all service complaints, FOI requests, SDAR and referring to the Head of Passenger Transport where necessary. Dealing with customers on an individual or group basis and to have the ability to provide complex reports relating to any issues which arise.
    • To participate fully in all aspects of the service tendering process and the operation of all client side functions relating to school transport i.e. Contractors, Passenger Assistants
    • To work with the Head of Passenger Transport in the development of and implementation of policies and procedures associated with the management of the purchasing functions and service contracting, ensuring the letting of contracts are driven by specific service needs, quality standards and value for money.
    • Responsible for monitoring and reporting on changes in demands for services, identifying gaps in provision and developing plans for filling gaps.
    • To develop and monitor agreed implementation plans with providers following the agreement of contracts.

    Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

    By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

    Salary : 26.9 - 35.12

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