Operations Manager - Parking - Local Authority - Reed : Job Details

• Hourly Rate: £23.70 PAYE or £30.93 via Umbrella
• Location: Sheffield
• Job Type: Full-time / Interim initially

We are seeking an Operations Manager for our Client within the Parking Enforcement division. This role is crucial in managing the day-to-day operations of Parking Services, ensuring efficiency, effectiveness, and alignment with council goals. The successful candidate will manage various teams and projects, focusing on customer service and continuous improvement.

• Planning & Strategy: Develop and implement strategies for risk management, health & safety, and workforce planning.
• Service Delivery: Lead and support key areas such as Parking Enforcement, ANPR, Quality Assurance, or Maintenance & Cash Collection.
• Team Management: Manage staff performance, development, and attendance while promoting a culture of high performance.
• Project Leadership: Oversee projects, report to senior managers, and foster strong internal and external relationships.
• Performance & Quality: Monitor service quality, set performance targets, and ensure these targets are met.
• Customer Focus: Enhance systems and processes based on customer feedback and manage complaints effectively.
• Compliance: Ensure all operations comply with relevant laws, policies, and council procedures.
• Budgeting: Assist in budget management and financial reporting.
• Representation: Represent the Council at meetings and public events.

• Experience in the parking sector or a similar statutory & legislative service.
• Proven track record in operations management, team leadership, budget management, and project delivery.
• Knowledge of parking laws and regulations, such as the Traffic Management Act 2004.
• Proficiency in using IT systems and data to drive performance improvements.
• Experience in quality assurance frameworks like ISO 9001.
• Excellent communication, problem-solving, and leadership skills.
• Strong organisational and planning skills.
• Relevant professional qualification (Level 4 or equivalent experience) or willingness to complete a Level 4 qualification in Parking Operations Management within 12–18 months.

• Competitive salary package.
• Opportunities for professional development and training.
• Inclusive and supportive team environment.
• Active participation in community and council events.

To apply for the Operations Manager - Parking Enforcement position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.