Operations Manager - Centrick Limited : Job Details

We’re Centrick — residential property experts with a clear mission: to make lives better, every day.

Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions.

With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities.

So, who are we looking for? 

Are you ready to take your career in residential block management to the next level?

We’re on the hunt for an experienced Senior Property Manager or Operations Manager who brings expertise in managing large, complex residential sites and a proven track record in UK block management.

This is more than just a role, it’s an opportunity to join a dynamic, forward-thinking company that genuinely values its people. We’re committed to supporting your growth, investing in cutting-edge technology, and fostering an environment where you can thrive.

You’re someone who takes pride in delivering exceptional service, not just meeting expectations but exceeding them. You’ll be able to showcase you ability to lead, support and mentor a growing team, leading by example and showcasing exceptional practice across your portfolio. 

With a meticulous approach to compliance and building safety, you’ll confidently take ownership of maintaining large-scale, intricate sites. Your attention to detail and proactive mindset means nothing slips through the cracks.

If you’re passionate about making a difference, love working in a collaborative setting, and find joy in helping your team succeed, we want to hear from you. 

This is your chance to make a real impact in an industry-leading company that’s as ambitious as you are.

You will need to demonstrate experience in a similarly levelled property role. 

What you’ll be doing

No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply.

No two days are the same but the below gives you a flavour for some of the tasks you’d typically be involved with. Even if you can’t tick everything off from the list below but think you’ve got what it takes, we’d be keen for you to apply:

• Responsibility for the provision of an industry-leading property management service to all developments within your region in compliance with TPI and the RICS code of practice and Company policy
• Proven experience in leading, mentoring and developing a team of Property specialist at varying levels of experience, with a focus on performance management, development and fostering a culture of accountability and professional growth
• Foster and maintain strategic client relationships, ensuring regular, high-level communication and delivery of accurate, data driven reporting that supports long term partnership growth
• Oversee and uphold service excellence across all customer touchpoints, embedding a culture of proactive issue resolutions and accountability, while personally leading on complex or high risk matters to prevent escalation and protect client satisfaction 
• Ownership for the accurate provision of service charge budgets and reserve provision across your region, ensuring compliance with the lease 
• Overseeing all reactive and planned maintenance across your region, guiding, and supporting your team to deal with complex Section 20 consultations and major works in compliance with applicable legislation, guidance, and regulations 
• Leading, mentoring, and guiding a team of Property Managers, developing each team member’s skills and knowledge 
• Maintaining a strong technical knowledge of all applicable legislation, regulation, guidance, and best practice

Why join us?

• Time to Recharge: 25 days’ holiday plus bank holidays
• Future Security: Enhanced pension scheme based on role
• Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
• Health & Wellbeing: Medicash virtual GP, therapies, dental and optical support
• Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
• Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
• Mental Health Support: 24/7 mental health services
• Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
• Giving Back: One volunteer day annually to support a charity or cause close to your heart
• Reward Platform: Monthly perks how you like 

At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.