Operations Manager - Douglas Scott Legal Recruitment : Job Details

Litigation Operations ManagerLocation: London OR BirminghamHours: Full-timeSalary: NegotiableA highly regarded specialist litigation law firm is seeking a capable and hands-on Operations Manager to lead and streamline operations across large-scale group litigation matters. This newly created role offers a rare opportunity to shape operational frameworks in a dynamic legal environment.This position is ideal for a litigation lawyer or fee earner looking to pivot into a non-fee-earning, operational leadership role. It also suits professionals from banking or consulting backgrounds (such as the Big 4) seeking to transition into legal operations—especially those who thrive on process-building, strategic thinking, and seeing the bigger picture behind complex legal delivery.What You’ll Be Doing:

• Operational Strategy & Delivery: Build, implement, and refine operational processes to support effective management of high-volume group litigation matters.
• Project Management: Lead strategic initiatives focused on cost control, workflow efficiency, process improvement, and case logistics management.
• Process Ownership: Establish and manage key systems for handling large caseloads with complex claimant and payment requirements.
• Stakeholder Collaboration: Work closely with legal teams and business services (IT, Marketing, Accounts, HR, Compliance) across multiple offices to align operational delivery with business goals.
• Team Development: Set up the operational function and lead recruitment and management of additional operational support staff after initial embedding (within 6–12 months).
• Hands-on Execution: Proactively launch new frameworks, troubleshoot challenges, and continuously improve operational workflows.
• End-to-End Operational Management: Oversee daily management of case timelines, matter deadlines, and provide regular reports and updates to partners and stakeholders.
• Case Management Systems: Oversee and optimise case management systems to ensure efficient data handling and automation.
• Billing & Compliance: Liaise between partners, legal teams, and billing departments to ensure invoices are accurate, compliant with client requirements, and submitted on time.
• Risk & Compliance Oversight: Maintain and monitor the risk register, ensuring adherence to regulatory, financial, and internal risk protocols.
• Caseload Coordination: Drive activity through timely onboarding, matter engagement, and communication of client-specific billing and matter management needs.
• Internal Communications: Foster strong relationships across departments to ensure smooth case progression and effective information flow.

What We’re Looking For:

• Demonstrable experience in operational management, ideally within a class action or group litigation environment, with a strong understanding of associated risks.
• Proven track record managing complex projects with multiple stakeholders and large volumes of data and payments.
• Strong experience with case management systems and process optimisation.
• Excellent stakeholder management skills with the ability to build and maintain effective internal and external relationships.
• Ability to manage multiple deadlines in a fast-paced, dynamic environment, maintaining attention to detail and professionalism.
• Proactive, hands-on leader confident in establishing new operational functions.
• Strong communication skills for clear, concise reporting and liaison with partners, fee earners, and support teams.
• Comfortable with hybrid working and flexible travel between office locations.
• Ideal for litigators or legal professionals seeking to transition into a strategic operations role, with more exposure to legal queries than administrative tasks.

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