Operations Manager - Future Prospects : Job Details

Operations Manager

Newark or Grantham Locations, Full Time, Permanent

circa £45,000

Are you an experienced Operations Manager seeking a new challenge within the financial services sector? Our Client, an independent mortgage broker, is looking for a dedicated professional to join their team on a full-time, permanent basis. This role offers an attractive annual salary, along with the chance to work in a dynamic, rewarding & supportive environment.

The ideal candidate will thrive in a fast-paced setting, providing high-level support to a busy business owner / fee earner. This position demands exceptional organisational skills, a keen eye for detail, and the ability to manage multiple tasks efficiently. The successful Operations Manager will be instrumental in ensuring the smooth operation of the office(s), contributing to the overall success of the organisation.

The Role

The duties of the Operations Manager will include, but not be limited to the following core duties:-

• Support the MD with planning, priorities, meetings, business calendar and business development projects.
• Help shape long-term business goals, track progress against them and coordinate / chase actions across the team.
• Review internal workflows and identify gaps or inefficiencies in the current systems.
• Collaborate with brokers and admin staff, and help embed changes in a way that sticks.
• Manage new and existing introducer relationships and use systems to track introducer activity identifying who needs attention.
• Support planning for in person events.
• Work with internal/external teams to manage multiple websites, coordinate marketing initiatives and organise merchandise, event materials and ongoing brand alignment.
• Generate weekly reports, track expiring mortgage rates, track retention metrics, track case flow and support file checks.
• Maintain HR and compliance records, (e.g. KPIs, training plans and performances tracking), and assist with the hiring process.

• Proven similar experience preferably within the financial services sector.
• Exceptional organisational and time-management abilities.
• Familiar with CRMs, task tools, marketing platforms and cloud systems.
• Sees inefficiency and wants to fix it.
• Confident working alongside a driven MD and managing high-level priorities.
• High level of discretion and confidentiality.
• Ability to work under pressure and multi-task.

Thank you for your interest in this vacancy and good luck with your application.

If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback.

The services of Future Prospects are those of an Employment Agency.