Operations Executive - Red Bull Grocery - Acosta UK : Job Details

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Red Bull is the world’s best-selling energy drink and is a brand synonymous with energy, intensity, and power.

Role Details:

Salary: Competitive

Bonus: Performance Related Bonus

Equipment Provided: Company Vehicle, Fuel Card, Mobile Phone

The Operations Executive is responsible for the administrative process within an assigned Account and for the delivery of first-class support to the teams and clients, always meeting and exceeding their tailored needs.

Key Tasks & Responsibilities

Strategy

• Play an active part in the strategic direction of the Account and business.

• Continuously review and propose new ways of working for current processes/procedures.

Management of Account Briefing Process

• Ensure account activity briefs are produced, appropriately formatted and sent to the field.

• Ensure any visual aids are compiled and made easily accessible for the Field Sales team.

• Ensure relevant information is set up on Global Connect/ShopLINK.

Asset Management (if applicable)

• Maintain and update the asset information for the entire Account.

• Liaise with Field team and IT support to ensure a quick turnaround for IT equipment.

• Control the ordering/collecting of the team’s assets.

• Main point of contact for all fleet related queries for the account.

• Maintain records of drivers, vehicles, accidents, hire cars etc.

New Business

• Actively support as appropriate with new business projects.

Data Recording & Reporting

• Production of daily data downloads to enable the Field team to see journey plans.

• Production of relevant client reporting for KPI tracking.

• Daily and weekly reporting to support with KPI management.

• Control data and image verification, ensuring continuous high quality.

• Contact subcontractors to validate and report any subcontractor issues to Communications and Engagement Manager.

• Complete ad hoc reporting as requested.

Call File Management

• Ensure calls are added/removed when required and that address and territory details are always accurate.

• Manage any requirements for changes to call file.

• Maintain comprehensive understanding of the CACI territory planning tool (if applicable).

Technical

• Load relevant scripts in line with client objectives for periodic questions.

• Ensure scripts are in line with Acosta’ standardised processes.

• Act as first line of support for any hardware issues from the Field team.

• Validate all updates and changes made to Global Connect via testing on web and android devices.

• Communicate completion of updates together with any potential impacts to users.

Financials

• Fuel reconciliation, expenses, driver deductions and hire vehicles.

• Manage credit card reconciliations and ensure payroll deadlines are met.

• Upload rate cards for subcontractor self-bill, based on activity pay agreed with line manager.

• Manage subcontractor expenses and expense approval.

• Manager activity bonus verification and upload onto subcontractor self-bill.

Administration

• Book meetings, accommodation and flights for the team.

• Order Stationery.

• Forward enquiries to the relevant contact.

• Update and maintain the team attendance log, attendance breakdown and contact details spreadsheet (if appropriate).

• Cover reception desk as appropriate (Reach offices only).

Other Requirements

• Minimum of one Field visit and one meeting attendance per quarter.

• Maintain awareness of and always follow company policies and procedures.

• Take personal responsibility to comply with health & safety regulations.

• Take responsibility for your own personal development and ensure all mandatory training is completed on time.

• Adhere to all General Data Protection Regulations and policies (GDPR).

Essential Knowledge & Skills

• Good communication and interpersonal skills, including rapport building and influencing.

• Target driven with good time-and-task- management skills.

• Self-motivated, confident and determined.

• Administration and organisational skills.

• Basic understanding of Excel, Word and PowerPoint.

• Professional telephone manner.

JOIN THE TEAM

Got what it takes?

In your application we want to see your personal style – what makes you tick and why you think your next opportunity is here with us.