Operations Delivery Manager - H&T Pawnbrokers : Job Details

Job Title: Operations Delivery Manager

Job Type:Full Time - 37.5 Hours

Salary:£70,000 - £80,000

Location: Rochester

Closing Date: 25/08/2025

Job Purpose

The Delivery Manager is responsible for the day-to-day operations of the Jewellery Distribution Centre, ensuring efficiency, productivity, and high performance across all operational departments. This role aligns operational goals with strategic priorities, streamlines workflows, and enhances cross-functional collaboration.

Working closely with managers, the Delivery Manager leads and coordinates teams to ensure alignment on goals, timelines, and deliverables. They embed new processes effectively and foster a culture of engagement, accountability, and continuous development in line with H&T’s values. As a champion of change and continuous improvement, the Delivery Manager drives operational excellence while ensuring full compliance with relevant regulations and standards.

Key Responsibilities

Leadership & People

• Define and deliver strategic goals in collaboration with stakeholders to drive performance and growth.
• Challenge the status quo with curiosity and innovation, empowering managers and holding them accountable.
• Lead, coach, and motivate managers to achieve personal development and operational excellence.
• Foster a culture of transparency, trust, and open communication through regular feedback and engagement.
• Act as a role model for solution-focused, action-oriented leadership.
• Develop and maintain a people strategy for the centre, including succession planning and talent development.
• Build a high-performing, collaborative team culture focused on achieving shared goals.

Operational Excellence

• Set and uphold clear expectations for operational standards across the centre.
• Collaborate with subject matter experts to ensure regulatory and compliance requirements are understood and implemented.
• Ensure full adherence to company policies and procedures to protect colleagues, customers, visitors, and property.
• Design and implement an agile operational strategy that supports business goals and adapts to change.
• Hold managers accountable for consistent delivery of policies, procedures, and tactical plans, while encouraging innovation within a governance framework.
• Work closely with the Planning, Process, and Production Manager to analyse data and prioritise opportunities based on insights.
• Use data to inform decisions, take action, and drive progress toward centre objectives.
• Encourage team contributions in meetings to ensure well-rounded, effective outcomes.
• Lead the planning and implementation of new initiatives, championing continuous improvement and change.

Essential Requirements

• Proven experience in leading and managing multi-faceted teams to deliver high performance.
• Ability to demonstrate a curious and inquisitive mindset, always seeking to improve.
• Strong organisational and leadership skills, with the ability to manage complexity.
• Excellent communication skills, both written and verbal, with the ability to influence and engage.
• Solid understanding of performance evaluation metrics and their effective application.
• Sound knowledge of operational optimisation and success measurements.
• Proven ability to adapt to change and lead the planning and delivery of process or project improvements.
• Strong problem-solving skills and the ability to make commercially sound decisions.

Note: The official internal title for this position is Delivery Manager, though externally advertised as Operations Delivery Manager to reflect broader responsibilities.