Operations Coordinator - BEYOND TALENT SOLUTIONS LIMITED : Job Details

Are you a natural organiser who thrives under pressure and enjoys keeping things running smoothly behind the scenes?

We’re recruiting an Operations Coordinator on behalf of a leading supply and installations business, supporting a nationwide team of engineers. This is a fantastic opportunity for someone who takes pride in operational excellence, enjoys juggling priorities, and delivers high levels of customer service.

About the Role

As Operations Coordinator, you’ll play a critical role in ensuring seamless day-to-day field operations. From scheduling and dispatching engineers to managing breakdown responses, service appointments, and subcontractor coordination — you’ll be the engine behind service delivery.

You’ll use a cloud-based field service management platform to plan efficiently and keep internal teams and customers aligned. It’s a varied, hands-on role that blends logistics, customer care, and commercial awareness.

Key Responsibilities

• Plan and coordinate engineer schedules using a cloud-based platform
• Book and manage routine services, repairs, and subcontractor support
• Respond to urgent breakdowns, assigning engineers based on skills, availability and cost-efficiency
• Maintain consistent communication with engineers, customers, and third parties
• Raise, cost, and invoice jobs, ensuring accurate documentation
• Provide support across operations, including installation scheduling when needed
• Generate quotes and help secure new service contracts

Who We’re Looking For

• Strong organisational and multitasking skills
• Excellent customer service and communication abilities
• Calm under pressure with a solution-focused mindset
• Positive, team-oriented attitude with a willingness to learn
• Previous experience in coordination, scheduling or operations
• Familiarity with service or field-based businesses is a bonus

What’s in it for You?

• Competitive salary
• Bonus scheme and commission opportunities
• Company pension
• Free on-site parking
• Supportive, down-to-earth team culture
• Full training provided on systems and industry specifics