Operations Coordinator - Reed : Job Details

Operations Coordinator

Monday – Friday

8 am – 5 pm (preferably)

£28,000 - £30,000 per annum

I am currently recruiting for an operations coordinator with a strong customer service/administration background to join a friendly and fast paced team.

In this position you will be required to carry out a range of varied tasks such as processing and following up on orders/quotes via email and over the phone so having a good telephone manner is essential.

Key duties:

• Processing orders, following up on quotes, upselling and cross selling
• Data inputting into various systems to keep track of customers accounts, passing queries onto the correct department
• Be responsible for the main day to day operations of the business following processes to see orders through from enquiry to completion
• Maintain records by gaining relevant information including job stage, who places the order, price levels of materials, delivery requirements etc
• Be the first point of contact for all orders and schedule changes to new and existing customers
• Liaising with customers and suppliers by email, telephone and resolving queries
• Use company/industry knowledge to upsell to customers where appropriate
• Follow up with customers to ensure satisfaction of current services
• Build and maintain relationships with customers and suppliers

Desirable experience:

• Experienced within customer service/administration
• Good communication skills both verbally and written
• Organisation and planning skills
• Attention to detail
• Ability to multitask and prioritise
• Ability to work in a fast-paced environment
• Microsoft Office skills such as Excel, Word, and Outlook

If you have strong customer service experience and are looking for a fast paced position, please apply and Reed will be in touch.