Operations Business Manager - Hertfordshire County Council : Job Details

This is an exciting opportunity to join Hertfordshire Home Improvement Agency (HHIA) in our fast-paced DFG adaptations and income generating service. We are looking for a highly motivated, enthusiastic, and organised person, who can ensure consistent high levels of managerial support. You will join a friendly, dedicated and inclusive support team.

The Hertfordshire Home Improvement Agency (HHIA) is part of an innovative amalgamation of resources from six districts coming together to provide a service that supports the independence of local residents. The aim of the HHIA is to create a better living experience through adaptation for residents of Hertfordshire. The HHIA can deliver this through a government grant known as the Disabled Facilities Grant.

The Disabled Facilities Grant (DFG), which is means tested, helps to pay for essential home adaptations such as Level Access showers, stairlifts, ramps or to make other changes to the home to enable disabled children and adults to lead more independent lives.

The following responsibilities provides an overview of what the

• Managing a dynamic senior business support team
• To deputise for the Head of Service
• Regular monitoring of finance, and workload management
• Ensure projects deliver to agreed quality standards, timescales and budgets and programmes deliver benefits against targets.
• Work with district HHIA Partnership, Housing associations, OTs to achieve required outcomes, success criteria and governance.
• Provide line management and strategic direction to enable effective management of benefits, resources, issues, and risks across the programme.
• Ensure all systems operate smoothly and align with our quality standards.
• Monitor financial data and recommend solutions that will improve profitability.

The HHIA Operations Manager responsibilities include tracking business results, performing cost-benefit analyses and monitoring production KPIs. To be a successful Business Operations Manager, you should have experience in the same or similar role, managing all business operations and setting goals across the entire organization.

Essential

• Adept at building and maintaining relationships with a range of stakeholders
• The ability to interpret financial data and forecasting
• Exceptional communication skills
• Experience of leading and motivating a small team or staff
• Able to work under pressure
• People Management and Motivation

Desirable:

• Experience of leading and motivating a small team or staff
• Experience of partnership working and leading a Board
• Problem solving and conflict management skills
• Leadership and motivational skills
• Accountability

Every week is different and an opportunity to learn. Our team is involved in a hugely diverse set of services and initiatives, with opportunities to build new relationships and understand the important services we deliver to residents of Hertfordshire. The challenges are many, the reward of client being independent in their own homes through adaptations for the people that we support and seeing the changes that come from that make the efforts worthwhile.

If you are a self-starter and wanting to develop your skills in management, finance, data, leadership and work with a great team, then the HHIA is for you