Operations Administrator - Office Angels : Job Details

Job Role: Operations Administrator

Location: Solihull

Hours: Full Time (Monday - Friday)

Pay Rate: £97.50 per day

Duration: Immediate start temporary to permanent role

Office Angels are currently recruiting for an Operations Administrator to work for a well-established pharmaceutical company based in the Solihull area. In this role, you will be responsible for ensuring that the needs of all customers are met in a timely and professional manner as well as providing accurate monthly forecast submissions across the whole business.

Duties will include:

• To process all orders that arrives within the division on a daily basis
• To respond to all telephone requests and email queries in a timely manner, ensuring that a high level of professional service is provided to customers at all times.
• To resolve any invoice queries in a timely manner
• To ensure that customers receive a KPI's are met in relation to disputed invoices
• To maintain and update individual account files, ensuring that all information retained is accurate and up to date.
• Liaise with couriers to track customer deliveries.
• Responsible for managing demand forecasting for all products, working in collaboration with Sales Managers & Supply Chain.

Skills / Experience Required:

• Previous experience in a customer service environment (medical/pharmaceutical experience is desirable).
• An excellent telephone manner and ability to deal with customer orders and queries in a helpful, efficient, and friendly manner.
• Demonstrated excellence in written and oral communication.
• Must possess strong interpersonal, analytical, and organisational skills.
• Experience of forecasting is essential
• Knowledge of SAP and Excel

If you possess the required skills and experience for this role then please apply now, we look forward to hearing from you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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