Operational Services Coordinator - Marston Holdings Ltd : Job Details

Marston Recovery is looking for a passionate and organised Operational Services Co-Ordinator to join our dynamic Operational Services team!

In this important role, you'll support our team by providing administrative services, managing inbound and outbound calls, and ensuring cases are handled efficiently and professionally. You’ll play a vital part in resolving queries, updating case management systems, and ensuring smooth communication between clients, enforcement agents, and internal teams.

What You Will Be Doing:

• Managing electronic updates and maintaining accurate records.
• Handling queries from enforcement agents and clients quickly and effectively.
• Coordinating removal of goods and liaising with key partners.
• Conducting audits and reporting on performance to management.
• Achieving individual and team targets while following procedures and controls.

What We Are Looking For:

• Strong administrative and organisational skills.
• Excellent attention to detail and time management.
• Clear, professional communication skills.
• A proactive team player who can work independently.
• Experience preferred but not essential – full training provided

What We Offer:

• Hybrid Working
• Healthcare Cash Plan
• Staff benefits designed to suit your lifestyle – from discounts on retail shopping travel and socialising to health & wellbeing
• Life Insurance
• Competitive annual leave allowance
• Cycle to work scheme
• Bronze apprenticeship/upskilling programme
• Enhanced Maternity and Paternity Package (subject to eligibility)
• Pension Contributions 

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell we are the UK’s largest judicial services company and pioneers in clean air technology offering services that support local and central government utilities and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery. 

New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. 

We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.? 

INDHP