Onboarding and Operations Manager - theo : Job Details

Are you an experienced and successful Onboarding and Operations Manager looking for a step up to management?

Discover an amazing opportunity with a main dealer!

Onboarding and Operations Manager

Salary: Basic £70,000.00 - £100,000.00

Working Hours: 3 days a week in London Office, 2days working from home

Our client is seeking a Onboarding and Operations Manager to lead our clients team of six Automotive Aftersales Specialists and drive the onboarding operations to the next level.

Onboarding and Operations Manager Responsibilities:

• Your team is responsible for onboarding new customers,
• Working with DMS vendors to establish data connections
• overseeing installations across dealer networks
• You'll lead operational improvements
• Tech-driven automation, performance culture development, and capacity planning
• Team Leadership & People Management

o Lead and coach a high-performing team of 6 Automotive Aftersales Specialists

o Foster a culture of accountability, innovation, and continuous improvement

o Define clear goals and KPIs; implement performance metrics and feedback loops

o Hire and onboard 2 mid-level managers as the team grows

o Support future planning for a senior Ops executive hire and broader organisational structure

• Onboarding & Installation Operations

o Oversee all aspects of new customer onboarding across small and large dealer groups

o Coordinate closely with DMS vendors to establish and maintain reliable data connections

o Manage installations as project requests with clear timelines and communication

o Ensure successful delivery and integration through effective project oversight

• Process Improvement & Automation

o Evaluate and streamline onboarding workflows, identifying opportunities for automation

o Collaborate cross-functionally with Product, Engineering, and Sales to drive improvements

o Drive adoption of new tech tools and operational efficiencies in data onboarding

• Data Integrity & Technical Oversight

o Oversee data quality checks and investigations, ensuring completeness and integrity

o Leverage SQL and database management knowledge to support issue resolution and QA

o Provide escalation support and problem-solving for complex onboarding cases

• Strategic Planning & Reporting

o Build capacity planning tools to ensure scalability and workload visibility

o Own executive-level reporting on onboarding performance, trends, and risks

o Proactively identify resourcing gaps and make recommendations for future scale

The Ideal Onboarding and Operations Manager:

• Strong operational and project management background in a client-facing environment
• Experience managing technical or data-focused teams in a fast-paced setting
• Understanding of automotive aftersales, DMS systems (e.g. Keyloop), or similar industries
• Comfort with technical tools - familiarity with SQL, databases, and Excel is essential
• Process-oriented with a knack for streamlining workflows and managing change
• Excellent communicator and people manager with strong stakeholder management skills
• Organised, innovative, and always thinking two steps ahead

This is a client-facing leadership role that blends project management, people leadership, and process innovation to help our client scale efficiently and effectively.

If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige motor company, then APPLY today!

If you do not hear from us within 14 days of your application date, please assume we will not be progressing your application.