Office Support Services Manager - Ritz Recruitment Ltd : Job Details

We’re Hiring: Office Support Services Manager £38,000 - £42,000

Are you an experienced and dynamic office manager with a passion for organisation, efficiency, and team leadership? My client is looking for an Office Support Services Manager to join their operations in Elstree, Borehamwood on a 12 month maternity contract.

This is an exciting opportunity for a skilled administrator who thrives in a fast-paced, multi-disciplinary environment and is eager to make a real difference in healthcare services.

About the Role

As the Office Support Services Manager, you will play a pivotal role in ensuring the smooth running of administrative and support services across the Services Department. You’ll be at the heart of team coordination, executive support, helpdesk operations, and interdepartmental communications—bringing efficiency, structure, and energy to everything you do.

You will be working closely with senior management and multiple internal teams, overseeing helpdesk support, managing office staff, and streamlining operational procedures to enhance productivity and service delivery.

Key Responsibilities

• Provide high-level administrative support to the Director of Group Laboratory Services.
• Assist the Helpdesk team, overseeing task allocation, performance, and improvement.
• Act as the main point of contact for internal and external stakeholders, ensuring effective communication and prompt response.
• Coordinate meetings, manage diaries, and track project deliverables.
• Oversee procurement processes, logistics, and warehouse support for client orders.
• Analyse service desk data to inform process improvements and resource planning.
• Handle escalated customer service issues, ensuring efficient resolution.
• Support other departments as needed across the Laboratory Services network.

What We’re Looking For

Essential Skills & Experience:

• Strong organisational and administrative skills.
• Proven experience managing teams and coordinating office operations.
• Confident user of Microsoft Office and diary management
• Excellent communication and interpersonal skills.
• Ability to prioritise tasks, work under pressure, and manage time effectively.
• High attention to detail and a proactive, solutions-driven approach.

Desirable:

• Knowledge of healthcare supply chains and quality management systems (e.g. ISO 15189, MHRA).

Why Join Us?

Working at this prestigious company, you’ll be part of a respected organisation committed to excellence in scientific medicine. They offer:

• A collaborative, supportive working environment.
• Opportunities for continuous professional development.
• The chance to contribute to meaningful healthcare outcomes.

Ready to Apply?

If you are a motivated, experienced office manager ready to take the next step in your career, we want to hear from you. Click Apply Now to join a team that values professionalism, innovation, and people-first support.