Office Administrator - Reed : Job Details

I am delighted to be supporting one of my favourite clients with their recruitment!

We are seeking an Office Administrator to join a very well-established company in the local area.

This is a full time permanent 6-month fixed term contract position.

This role involves a variety of administrative tasks including managing inbound enquiries, conducting courtesy calls, and maintaining their internal CRM system.

The ideal candidate will be a confident communicator with experience in customer liaison and proficient in MS Office.

Day-to-day of the role:

• Answer and follow up on all inbound enquiries including managing the enquiry inbox, live chat, and reception calls, and passing enquiries over to account managers.
• Conduct courtesy calls to customers and prospects to inform them of any promotional offers, drive attendance to events, and handle confirmation/follow-up calls before and after events.
• Update the CRM system with appropriate notes from each call and update relevant contact information.
• Undertake data cleansing projects to ensure customer data in our CRM system is up-to-date and accurate. This includes online research via websites, LinkedIn, online databases, and making verification calls.
• Manage and order stock for office supplies such as refreshments, stationery, and branded merchandise.
• Perform general office housekeeping and front-of-house duties.

Required Skills & Qualifications:

• Confident and enthusiastic telephone manner.
• Experience in liaising with internal and external customers.
• Proficiency in MS Office applications including Word, Excel, and Outlook.
• Experience with CRM applications, preferably Microsoft Dynamics.
• Ability to work as part of a team and communicate effectively with stakeholders.

Please apply via this job advert.