Neighbourhoods Facilities Support - Goodman Masson : Job Details

We're settle, a resident-focused housing association. Working in communities across Hertfordshire, Bedfordshire, Buckinghamshire, and South Cambridgeshire, we provide more than 23,000 residents in over 10,000 households with a place to call home. There is something special about working here. It's in the values that shape us and the people that make us - us! And it's in caring not only about the work we do, but also how we do it. We put residents first.We know that everyone is different, so we ensure that we provide a service that is as individual as each resident.

Here at settle we are recruiting for an exciting new Neighbourhoods Facility Support role within our Housing team. You will be passionate about housing and have strong customer service skills - completing a range of tasks to support with our service delivery as well as completing routine fire checks within our independent living schemes for older people on a weekly basis.

Requirements

Outline of Key Responsibilities...

• Ensure all buildings meet fire compliance by carrying out weekly fire system checks, reporting defects and logging all checks have been completed.
• Ensure health and safety standards are maintained in the buildings when carrying out your duties.
• Report any issues or breaches of tenancy conditions identified.
• Raise the relevant items identified during inspections and follow these through to completion often meaning liaising with other teams within the organisation.
• Ensure Evacuation processes are complete and updated.
• Liaise with Contractors who are working on site.
• Organise for block letters to be sent on request.
• Support with the removal of vehicles identified as abandoned through the online process.
• Support with the removal of waste on our land, instructing contractors and raising orders.
• Liaise with colleagues to ensure access to schemes is available when required.

We are looking for someone who has...

• Confidence in talking to customers and other colleagues on both the telephone and in person.
• The ability to manage their own work and contribute to team objectives. 
• Have great organisational skills
• Full UK driving licence and access to own vehicle
• Ability to work flexibly and collaboratively
• Communicate clearly in writing and verbally
• Work with residents to deliver high-trust, low-effort solutions.
• Maintain confidentiality whilst promoting good customer service with residents.
• Take a flexible approach to work responding to issues as they arise.

Benefits

In return, we are offering...

• An annual salary of up to £26,377per annum

• Flexible working
• Enhanced maternity, paternity and adoption leave
• Annual Leave - 27 days per year increasing by length of service (up to 32 days)
• Stakeholder pension scheme
• Life assurance
• Healthcare cash plan
• Local discounts
• Mental health support and counselling sessions

"At settle we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay."

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.