Neighbourhood Officer 12-month Fixed Term - Citizen Housing : Job Details

Exciting Career Opportunity at Citizen!

Are you a driven professional seeking to make an impact in Housing?

With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen

Position: 12-month Fixed TermLocation: CoventryHours: 37 per week, Monday to Friday, Mobile Working

Manager’s Quote:

“At Citizen, our Neighbourhood teams pride themselves on delivering excellent customer service operating a patch based face to face approach. This offers any successful candidate the opportunity to work in a supportive and inclusive team to change people’s lives, to make a difference on the estates we work in and to offer the development of a range of skills which will offer a wealth of experience to the successful candidate. We work closely and successfully with partnering agencies to bring about clean, safe and secure estates and to deliver a high standard of tenancy management through a person centred service. This is a great opportunity for anyone applying for this role”.

Key Responsibilities:

• Overseeing tenancy management and estate issues.
• Dealing with Anti-Social behaviour from minor reports to serious cases and actively be involved in multi- agency work to resolve issues.
• Dealing with sensitive safeguarding matters
• Carrying our regular block and estate inspections.
• Involvement in the management of new build properties for all tenancy management issues.
• Conducting tenancy reviews for all properties within the allocated patch
• Reviewing service charges and depreciation

Qualifications and experience:

• Ability to carry out interviews to discuss sensitive customer issues
• Excellent I.T Skills
• Ability to develop successful professional relationships with partners to achieve positive outcomes
• Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service
• Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict
• Highly self-motivated, able to act with integrity and show drive and enthusiasm
• Currentdriving licence and access to a car
• Experience working with a Social Housing Provider or similar customer facing role (Desirable)
• Ability to be innovative and look for ways to improve customer experience (Desirable)

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. We will work together as one team and embrace our Citizen values.

We will attract and retain the best and brightest professionals, support them to achieve their potential, and reward and recognise them for the fantastic work they do.

What We Offer:

• Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits:

• Annual Leave: Annual leave starts at 26 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational sick pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Competitive Salary: We offer a competitive compensation package.
• Health and Wellness: Comprehensive health insurance and wellness programs.
• Work-Life Balance: Flexible working hours and generous leave policies.
• Employee Development: Access to training programs and career development resources.

Find out more here: Citizen | Benefits

Company Culture: 

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in housing.

 We will work together as one team and embrace our Citizen values.

Stay Connected: Follow us onProfile / X, Citizen | FacebookandInstragram - Citizento stay updated on our latest news and opportunities.

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

This post is subject to a Basic DBS check (Disclosure and Barring Service).

Closing date: 26th September 2025

Interview date: 1st October 2025

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.