Multi Trader - bpha : Job Details

Multi Trader

Bedford and the surrounding areas

£30,000 per annum

Permanent, Full Time

Responsible for the delivery and completion of repairs within customers’ homes and empty homes (voids). As a multi-discipline trade operative, the role includes carpentry, plumbing, plastering, tiling, decorating, bricklaying, window & door repairs, groundworks, and fencing.

The role demands professionalism, empathy, adaptability, and a commitment to high-quality service and customer satisfaction.

Key Responsibilities

• Deliver a wide range of repair tasks to a high standard.

• Provide excellent customer service and ensure positive outcomes.

• Adhere to all SHEQ policies, procedures, and safe working practices.

• Maintain van stock and order materials responsibly.

• Communicate effectively with supervisors, colleagues, and customers.

• Attend training, toolbox talks, and appraisals.

• Ensure company property and equipment are well-maintained.

• Maximise first-time fix rates and productivity.

• Contribute to continuous improvement and team collaboration.

• Key Performance Indicators (KPIs)

• Compliance with SHEQ standards and training requirements.

• High customer satisfaction scores and low complaint rates.

• First-time fix rate and productivity metrics.

• Quality of workmanship and post-inspection results.

• Efficient use of materials and van stock.

• Accurate and timely job reporting.

Person Specification

Essential

• Strong commitment to customer service excellence.

• Organised, self-motivated, and able to manage time effectively.

• Good communication and problem-solving skills.

• High attention to detail and quality.

• Basic IT literacy for using handheld devices and job systems.

• Broad trade and construction experience.

• Sound knowledge of health and safety practices.

• Experience working under time constraints.

Desirable

• Willingness to learn new construction skills and develop within the role.

• Experience working in occupied homes.

• Familiarity with NHF schedule of rates.

• Training in handling non-licensed asbestos.

Qualifications

• GCSEs or equivalent.

• NVQ Level 2 or higher in a construction trade, or C&G 6219-07 Multi-skills.

• Full clean driving licence.

Desirable Qualifications

• CSCS Card.

• First Aid Training.

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.