Motor Claims Handler - Reed : Job Details

About the role:

Are you passionate about delivering outstanding customer service?

Want to work for an award-winning company?

We’re expanding our business and recruiting Motor Claims Handlers to join our vibrant team, based in Haverhill town centre. If you have a natural ability to relate to people and are passionate about delivering excellent customer service, then you could be the perfect addition to our team.

Working within our Commercial Motor Claims Team, you'll be answering calls from our customers and Third Parties reporting their motor claims. The types of claims typically received in the department are accident claims, personal injury claims as a result of road traffic incidents and even property damage due to collisions. Every claim is different and that’s what gives the job so much variety!

Working Hours & Shift Pattern: Full time, 35 hours per week over 5 days, Monday to Friday with 8-hour shifts between the hours of 9am and 5pm.

Induction & Training:

Induction Date: Monday 6th October 2025

You’ll receive a comprehensive onsite induction from our specialist trainers to set you up for success in your new role. Our market leading 8-week training programme will be delivered onsite at our Haverhill Office.

Following training and once you demonstrate competency in your role, you’ll then transition to a hybrid working model, where you’ll work three days a week (60%) away from home. Typically, you should expect to start working a Hybrid way of working around the 6-month mark, depending on your individual development which includes quality and productivity metrics being met.

We thrive on helping you become the best version of yourself. Throughout your career with us, we’ll provide you with all the support and training necessary to enhance your professional development. We have 1000’s of training opportunities and courses so your future is most definitely within your control.

About you:

What you’ll be doing:

• Answering calls from our customers and brokers relating to motor claims.
• Ensuring each customer feels valued and supported with their claim, providing them with personalised and accurate information based on your expertise and training.
• Managing your own caseload.
• Working collaboratively with your team.
• Accurately inputting data to ensure a smooth customer journey.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

What you’ll bring:

• Exceptional customer service experience. If you come from a customer facing role, hospitality, or retail background and want to explore a new sector, this could be a great opportunity for a career change.
• We’ll provide all the technology and training, and in return we ask you to bring your enthusiasm, passion for customer service.
• You’ll have a natural talent for connecting with people, quick problem-solving ability and positive, can-do attitude.
• You’re a great listener, confident communicating over the phone and using computers.
• Passionate about working as part of a collaborative team.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of £23,020
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private health cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.

Who we are:

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.