MORTGAGE LITIGATION COLLECTIONS SPECIALIST - The Recruiters Room : Job Details

***PLEASE NOTE THAT THIS ROLE HAS A START DATE OF 5TH AUGUST 2024 WITH NO FLEXIBILITY***

**APPLICANTS MUST BE AVAILABLE FOR THE INITIAL 12 WEEK TRAINING PERIOD**

*PLEASE ONLY APPLY IF YOU ARE ABLE TO SAY 'YES' TO THE BELOW MINIMUM REQUIREMENTS*

Our client is looking for a number of highly experienced Collections Specialists to join their business on a permanent, remote working basis.

The successful applicant will have the following experience:

• Understanding of the Litigation Collections process
• Specifically dealt with Litigation cases
• Worked in an FCA regulated Arrears Collections role for at least 2 years, ideally secured arrears.

Day to day duties:

• Fully understand customer circumstances to identify appropriate resolutions.
• Support high volume calls and/or transactions across the wider area.
• Resolve challenging customer communications and queries regarding payment difficulties and arrears to effective resolution.
• Plan and prioritise allocated workloads against agreed service standards within the Arrears/Litigation/Forbearance area.
• Ensure all work completed is done so in accordance with applicable policy, procedure and regulation whilst utilising judgement to resolve issues.
• Resolve queries or referrals from both within and outside of the team.
• Take ownership for investigating and responding to internal and external requests accurately and efficiently.
• Consider risk when completing daily activities.
• Identify process improvements and efficiencies and represent your area of specialism where required.
• Carry out any reasonable task or duty as requested.
• Compliance with process, policy and regulations

What’s in it for you?

Our client has implemented vast changes in all that they do and set themselves ambitious growth targets in the upcoming years so it’s a great time to join them.

Their core values include Teamwork, Empowering, Positivity and Confidence!

Some of their benefits include:

• Fully Remote working (No need to attend the offices. You can live anywhere in the U.K)
• All I.T equipment supplied
• Employee Well-being hub
• Fully remote training
• Annual bonus
• Frequent staff incentives which include high street vouchers
• Employee assistance and welfare programme
• Private healthcare
• Subsidized gym memberships
• Annual awards
• PROGRESSION!

The hours of work are Monday to Friday 9am - 5.30pm with 1 hour for lunch.

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