Metering Operations Coordinator - Utility People : Job Details

Our client, a leading supplier of green gas and electricity, are looking for a Metering Operations Coordinator to join their team. In this role, you will play a pivotal part in helping customers resolve smart meter issues, addressing billing queries, and analysing energy data to ensure accuracy. This role is ideal for someone with energy/utilities experience, exceptional communication skills, and a strong passion for problem-solving and data analysis. If this sounds like you, apply now!

Key responsibilities:

• Assist customers and industry stakeholders over the phone 
• Manage queries related to smart meters, energy consumption, and billing concerns.
• Extract, manipulate, and validate energy data to produce accurate reports.
• Analyse and interpret industry-specific data flows to identify trends or errors.
• Apply analytical skills to diagnose and explain underlying issues and trends.

Skills and experience required:

• Strong communication skills, with the ability to simplify technical concepts for customers.
• Energy/utilities experience highly desirable
• Strong customer service skills—empathetic, proactive, and solution-focused.
• Intermediate Excel skills
• Analytical and problem-solving abilities to identify errors and opportunities for improvement.
• Ability to work independently, with a willingness to seek guidance when needed.
• Energy industry experience - desirable

Additional Information:

• 25 days holiday + BH
• 8am – 5pm (1hr lunch)
• Pension & Healthcare schemes available

Ref:            JB-15117

Role:           Metering Operations Coordinator

Location:        Office based - Hertfordshire 

Salary:         £27k - £30k DOE + excellent benefits package