Membership Lead - NFP People LTD : Job Details

Membership Lead

We’re seeking a passionate and ambitious Membership Lead to drive membership retention and growth.

As a mission-based organisation, we believe businesses have the power to be a force for good. Our members include a

range of tea companies, from start-ups to multi-nationals who have joined us to address the complex systemic issues that the tea sector faces.

Position: Membership Lead

Location: E2, near Bethnal Green (London). Hybrid, minimum 3 days in the office.

Hours: 37.5 hours per week (full-time), Monday to Friday.

Contract: Permanent

Salary: £40,000 to £45,000 per annum, depending on experience + company benefits.

Closing date: Wednesday 28th May 2025

About the role:

This role will take the lead in seeking out new opportunities for growth across our membership, including acquisition and retention and will be responsible for developing and implementing new initiatives to reach ambitious targets, as well as ensuring our existing members receive an excellent level of customer service.

Strong communication, engagement and interpersonal skills will be pivotal to this role as will the ability to interact, engage and influence senior stakeholders at all levels. The successful candidate will have significant experience working at a manager level in a membership environment and will have experience of running successful acquisition and retention initiatives. They will also be a skilled income/fundraising generator with proven experience in achieving commercial targets, possibly with a previous account management background or experience of a similar B2B membership environment.

This dynamic role will combine business development, relationship management, stakeholder engagement and operational oversight to ensure the ETP’s membership base thrives and aligns with our mission.

Key details:

• Reporting to: Head of Communications & Membership.
• Permanent contract, start date immediate.
• Hybrid working model with a minimum of three days per week attendance at our London office.

Key areas of responsibility include:

• Conduct research to identify and understand potential new member organisations in the tea supply chain.
• Develop tailored marketing materials, including PowerPoint presentations, one-pagers, and proposals.
• Represent the organisation in meetings with prospective members to articulate the value of joining the partnership.
• Drive new member onboarding, ensuring a seamless and effective process.
• Act as the external face of the organisation and as the first point of contact for member queries, providing excellent service and timely responses.
• Collaborate with internal teams to adapt offerings based on member feedback and emerging industry trends.
• Lead the implementation, update and oversight of the CRM system to improve member engagement tracking and data management.
• Oversee data collection processes, including compliance with the organisation’s membership criteria.
• Collaborate with the Communications team to ensure consistent and impactful messaging.
• Support the Head of Communications & Membership in the implementation of the overall communications and marketing strategy.
• Support the development of thought leadership pieces, contributing to annual reports, and ensure high-quality written outputs.
• Plan, organise, and execute events, including forums and conferences, ensuring seamless delivery and high attendee satisfaction.

About you:

• Approximately 10+ years experience in a Membership role.
• Based within commuting distance to London (Bethnal Green), with the right to work in the UK.
• Strong communication, engagement and interpersonal skills
• Proven ability to positively interact, engage and influence at all organisational levels including with senior management
• Proven experience of membership acquisition and retention
• Proven experience of successfully pitching new approaches to prospective members
• Proven experience in B2B sales, ideally within a membership organisation and agricultural supply chains.
• Excellent presentation, listening and negotiation skills.
• Fluent in English; additional languages (e.g., German, Arabic) are a plus.
• Willingness and ability to travel both within the UK and internationally as required for the role.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office applications.
• Experience delivering client-focused solutions to private sector needs within a mission-based organisation.

Desirable:

• Experience with design tools, including the Adobe Creative Suite.
• Strong understanding of the issues and dynamics in agricultural supply chains and membership organisations.
• Account management or similar business experience in the FMCG sector or similar environment.
• Knowledge of corporate social responsibility in supply chains.

To apply for this position, ensure you include your CV (maximum of 2 pages) and a cover letter (maximum of 1 page) outlining your motivation for applying and relevant experience.

About the organisation:

Founded in 1997, this not-for-profit membership organisation with 40 diverse members, collaborates with members and third-party grantors to implement impactful, long-term programs in tea-producing countries, improving the lives of farmers, workers, and communities.

The projects address critical issues in the tea supply chain, including poverty, gender-based violence, human rights violations, deforestation, and inadequate access to services. By partnering with corporate members, funders, and local implementers, they deliver tailored interventions and drive responsible business practices. Leveraging their unique position, they bring together the right stakeholders to tackle key challenges with actionable solutions.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.