Membership Coordinator - Temporary contract - Mosaic Recruitment Ltd., : Job Details

• This role is a minium of one month or possibly longer

Job Title: Membership Coordinator - Temporary position Location: Just outside Hertford SG13Salary: £25,000 or £13.74phHours: TBC Department: Membership Team Reports to: Membership Manager About the Role:We are seeking a proactive and customer-focused Membership Executive to join our dynamic Membership Team within the motor industry. This is an exciting opportunity to support and grow a thriving network of professionals, businesses, and organisations in the automotive sector. You will play a key role in delivering excellent service to our members and supporting retention, engagement, and recruitment efforts.Key Responsibilities:

• Member Support & Engagement
  • Act as the first point of contact for member queries via phone, email, and online channels
  • Ensure a professional and helpful approach to all member interactions
  • Maintain strong relationships with existing members and support retention efforts
• Membership Administration
  • Process new member applications and renewals accurately and efficiently
  • Maintain and update member records on the CRM system
  • Prepare welcome packs and renewal reminders
  • Assist with invoicing and payment follow-ups
• Recruitment & Marketing Support
  • Support campaigns aimed at attracting new members
  • Attend industry events, shows, and exhibitions to promote membership
  • Assist in the creation of marketing materials and communications
• Data & Reporting
  • Provide regular reports on membership trends, joiners/leavers, and engagement metrics
  • Ensure data accuracy and GDPR compliance
• Project Support
  • Support the Membership Manager with projects aimed at increasing member value
  • Assist with organising member webinars, training sessions, and networking events

Skills & Experience:

• Excellent communication skills – both written and verbal
• Strong IT skills including Microsoft Office and CRM systems  
• Attention to detail and ability to manage multiple tasks
• Friendly, confident, and professional approach to customer interactions
• Ability to work both independently and as part of a team