Matchday Here to Help Assistant - Brighton & Hove Albion Football Club : Job Details

Role: Matchday Here to Help Assistant

Salary: Competitive

Hours: To work all home games for the 25/26 season

Location: American Express Stadium, Brighton BN1 9BL

Contract Type: Worker agreement

Deadline Day: 23rd May 2025

Start date: July 2025 (pending completion of safer recruitment checks)

About Brighton & Hove Albion FC

We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.

Join our Here to Help team!

We are hiring a looking for a number of roles within our here to help team, supporting with areas such as Access, Ticket Investigations and General Enquiries. Please state in your application which role you would like to apply for.

Our access team will meet supporters who may need assistance or direction on matchday. You will be a visible presence within the wheelchair areas for the duration of the match.

In the ticket investigation’s role, you will support the team in reducing the misuse and unauthorized sale/resale of season tickets, match tickets and memberships. You will ensure accurate records of matchday incidents are logged via the CLUE system.

If you are looking to join our general team, you will deal with general enquiries from customers relating to matchday and ticketing. You will be visible presence at the Amex on matchday, pre-match and post-match

Your customer service background

We are looking for people who genuinely love helping others and know how to deliver standout customer service. You will be an excellent communicator who champions our Team Brighton values at all times.

We have 19 home Premier League games each season and some additional cup games and friendlies. Applicants must be available to work on all home match days. Due to the nature of this role, it is not suitable for a season ticket holder because the working hours are through to the final whistle. This role is suitable for those who reside in Brighton.

Our values are essential to our success

Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:

- Treat People Well

- Exceed Expectations

- Aim High. Never Give Up

- Act with Integrity

- Make it Special

Our commitment to EDI

We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please get in contact.

Safeguarding is part of everything we do

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.

This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.