Manifest Administrator - Pure Resourcing Solutions : Job Details

Pure are working with an expanding freight forwarding company based in Essex.  Who are looking for a new exciting role for an Manifest Administrator.This role is a great stepping stone and career path within the logisitcs industry. The ideal candidate will be able to multi-task and be extremely well organised.  A Manifest clerk works as part of a team and so the ability to get on with all your customers both internally and externally is extremely important. Having excellent clerical skills the Manifest Clerk will on a daily basis be dealing with customers and internal staff by both telephone and e mail. Be able to accurately input data from large quantities of paper files to create shipment folders and customs clearance files that will be distributed in line with business and customer specific requirements.  Specific Role Responsibilities:

• Processing documentation in line with system and customer requirements
• Ensure vessel schedules are updated within the business systems
• Contribute to customer care and key account (enquiries, requests, calls etc) as required to achieve a successful outcome
• Maintain customer records, including the creation of new, in line with business processes and in conjunction with other departments
• Collate and file manifest files and folders in line with business requirements
• Work alongside other departments as necessary to resolve issues that may arise
• Answering customer calls and managing enquiry to a successful conclusion

Soft skills:

• Excellent Customer Service skills
• Data entry skills
• Good attention to detail 
• Highly organised and structured approach to tasks
• Excellent attention to detail
• Work on own initiative but also as part of a team
• Flexible approach to working during busy periods.
• Excellent Ability to develop relationship with customers
• Strong task orientation - can do approach
• Knowledge of Excel
• MS Outlook (Email)
• Data inputting
• Spreadsheets
• Computer literacy

Although no specific freight forwarding experience is required as full training will be given the following experience would be desirable and viewed favourably