Manager of Tax Services - Honeypot People Ltd : Job Details

THIS IS AN OFFICE-BASED ROLE, WITH HYBRID OPTIONS AFTER 3-6 MONTHS

Our client is a market leader, in the Tax Services sector. They are looking to recruit a Manager for their Tax Services Team, based in Farnham, Surrey.

This is a hands-on, sales-focused role, where you’ll be expected to lead from the front — especially during peak periods. Although you are managing a team of Tax Assistants, you must be used to working with sales strategies, and in particular, client retention. The Tax & Outsourcing team delivers exceptional support to self-employed clients, ensuring tax returns are completed accurately and submitted to HMRC on time.

You will have a background in Tax Accountancy and experience leading a high-performing team. This is very much a a strategic leadership role, so you will need to thrive in a fast-paced, target-driven environment where commercial thinking meets operational excellence.

As Manager, you’ll use your deep knowledge of tax, accounts, and HMRC legislation to lead a high-performing team, improve processes, drive commercial results, and champion a client-first approach.

KEY DUTIES

• Own departmental KPIs including sales targets, revenue per client, upsell rates, and retention.
• Create and embed a sales-focused culture within the service team.
• Collaborate with Sales, VAT, and Underwriting teams to drive service-led growth and ensure seamless handovers.
• Contribute to cross-functional initiatives such as pricing strategy, retention projects, and commercial reporting.
• Maintain strong stakeholder relationships across the business to align on shared client outcomes.
• Ensure smooth and timely onboarding of new clients from Sales with defined handover SLAs.
• Improve efficiency and throughput, reducing resolution times and increasing conversion to higher-value services.
• Support the Operations Director by identifying and eliminating operational blockers.
• Provide data, reporting, and presentations to support strategic decision-making at board level.
• Stay on top of HMRC rules and ensure team-wide compliance.
• Set clear KPIs and performance goals aligned with team and business revenue targets.
• Foster a high-performance culture with coaching, recognition, and accountability.
• Conduct regular 1:1s and support underperforming team members through proactive coaching.
• Develop commercial awareness within the team — connecting service delivery with business outcomes.
• Champion a collaborative, competitive, and “win together” mindset across the department.
• Complete Self-Assessment return compliance audits

ESSENTIAL SKILLS

• Minimum 2 years’ experience in an accounting environment, managing a team in a fast-paced, client-facing environment.
• Experience working in a commercial or sales-led business.
• Strong leadership skills with the ability to coach and motivate teams to deliver against targets.
• Strong knowledge of UK tax legislation and regulations
• Solutions-focused with a strong problem-solving mindset and a passion for continuous improvement.
• Focus on KPIs, conversion metrics, and upsell opportunities.
• Highly organised with strong time management and prioritisation skills.
• Excellent communication and stakeholder management skills.
• Prior experience using a Practice Management Software

DESIRABLE SKILLS

A background in Tax Accountancy or experience working with self-employed clients. Experience managing cross-functional projects or formal qualifications in project management.

Minimum accounting or Tax qualification (AAT, CTA, ATT).

Hours of work are Monday to Thursday 8.30am–5.30pm, and Friday 8.30am–5.00pm.

Applicants must have the right to work in the UK; we do not currently hold a license to provide work sponsorship.

Please note we regret that due to the high volume of CVs received we cannot give individual feedback to candidates. If you are not contacted within 5 working days of submitting your CV, please assume your application has been unsuccessful on this occasion.

Honeypot People Ltd, is a UK-based agency providing specialist solutions within the Sales and Marketing Sector.