Luxury Tour Administrator - Reed : Job Details

Luxury Tour Administrator

• Location: York City Centre
• Job Type: Full-time
• Salary: £25,355
• Working Hours: Full-time - Mon-Fri 9-5.30

Do you want to work for one of the best employers in York? Look no further!

We are currently recruiting for a Luxury Tour Administrator for our client, where you will play a crucial role in supporting post-sale administrative tasks, ensuring a seamless handover from the point of sale to the delivery of travel documents and services. This position is ideal for someone who thrives in a fast-paced environment and is committed to delivering exceptional customer service throughout the customer's journey.

Day-to-day of the role:

• Process all service bookings once a sale has been confirmed, ensuring accuracy and timely completion.
• Liaise with suppliers to confirm arrangements and resolve any service-related queries or issues.
• Prepare and issue final travel documents to customers, ensuring all details are correct and professionally presented.
• Handle inbound customer calls relating to existing or completed bookings, providing reassurance or clarification.
• Maintain accurate records of all bookings, changes, and supplier communications.
• Collaborate closely with the Sales team to ensure smooth handover and clear understanding of customer expectations.
• Monitor deadlines for confirmations and documentation, proactively chasing suppliers or colleagues when required.
• Support general administrative tasks within the Sales department as needed.

Required Skills & Qualifications:

• Demonstrable experience of meeting and exceeding goals or targets in a previous role.
• Strong attention to detail, ensuring accuracy across all documents, bookings, and communications.
• Excellent verbal and written communication skills, both with customers and suppliers.
• Strong problem-solving and time management skills, with the ability to prioritise and manage multiple tasks simultaneously.
• Tech-savvy, confident using Microsoft Office and Excel, and able to navigate multiple booking or CRM systems.
• Highly organised, with a proactive mindset and a focus on staying ahead of deadlines and service confirmations.
• Customer-driven mindset with a commitment to delivering excellent service and supporting the full customer journey.
• Resilient, positive, and personable approach – remains calm under pressure and builds strong working relationships.
• A passion for travel is advantageous, but not essential – enthusiasm and curiosity are just as valuable.

Benefits:

• Excellent working location in the city centre with easy public transport links
• Employee discounts
• 33 days holiday inc bank holidays 
• Buy and sell holiday scheme
• Healthcare benefits 
• Enhanced maternity and paternity leave  
• Contributory pension scheme

If this sounds like it could be for you, don’t hesitate in applying!