Logistics & Service Coordinator - Reed : Job Details

Are you ready to take your logistics career to the next level? Look no further! At InXpress, we’re seeking a Logistics Coordinator who combines foundational knowledge with practical experience. As a pivotal player in our team, you’ll ensure the seamless flow of goods and services, optimising deliveries for our customers.

Benefits:•    Hybrid 3 days out of 5 (Once trained)•    Customer Service Bonus•    Monday - Friday

Responsibilities Include:•    Providing first class logistics service to our customers across Aberdeen, Dundee and Fife. •    Management and handling of all support calls and emails, including full investigation, replication.•    Identification of user training issues. •    Training on the use of our internal and external software solutions. •    Considering and planning the most effective route for freight. •    Organising the transportation of freight between intermediate destinations. •    Tracking the movement of freight using our bespoke software. •    Reporting back to clients, keeping them up to date with the progress of goods. •    Deciding on the best way to package stock, taking into account factors such as weather, terrain and type of goods. •    Taking appropriate measures for the movement of delicate goods and advising customers accordingly. •    Checking countries’ legal requirements to make sure all the appropriate documentation (e.g insurance and customs forms) are valid and compliant. •    Staying up to date with relevant political activities and legislation that might impact the transportation of freight. •    Organising payments or processes transactions on behalf of the client, such as freight charges.

Essential Skills/Experience:•    A flair for problem solving and troubleshooting. •    Ability to multi-task and prioritise jobs in a constantly changing environment. •    Attention to detail. •    Friendly, enthusiastic and a good team player. •    Excellent interpersonal and communication skills. •    Ability to remain calm when faced with difficult situations. •    Self-motivated and willing to take the initiative. •    Organised, capable and highly efficient to ensure prompt response times. •    Previous experience of Microsoft Office 365 with high proficiency.

Desirable Skills/Experience:•    Knowledge of the shipping / logistics industry. •    Previous experience of helpdesk support or sales in a customer facing environment will also be considered