Logistics & Customer Service Coordinator - The Advocate Group : Job Details

Job Title: Logistics & Customer Service Coordinator

Location: Pontefract

Industry: Food & Beverage Manufacturing

Salary: £30,000 - 37,000 + Benefits

Are you passionate about providing exceptional customer experiences while ensuring seamless logistics operations?

The Advocate Group is proud to represent a leading B2B manufacturing powerhouse in the booming beverage industry. As they expand operations, we're on the hunt for a dedicated Customer Service & Logistics Coordinator to be the backbone of our client interactions and supply chain management.

Key Responsibilities

• Facilitate customer and SKU associations on the AX system for efficient order processing.
• Respond promptly to customer inquiries and commit to delivery timelines based on agreed lead times.
• Manage the end-to-end process of customer orders, ensuring adherence to internal timelines.
• Coordinate stock allocation with 3rd party warehouses to maintain accurate inventory rotation.
• Collaborate with Global Supply Planners to ensure accurate information for origin purchase orders.
• Attend weekly meetings with Supply Planner to review factory Order Fulfilment Schedules.
• Maintain accurate AX shipment and delivery dates, ensuring transparent communication with customers.
• Confirm shipping instructions and document requirements to Customer Service.
• Review and approve draft shipping documents from the Forwarding Agent.
• Generate Consignment Notes for UK or 3rd party storage facilities.
• Coordinate transportation for customer deliveries from warehouses or 3rd party locations.
• Provide customer invoices from UK or 3rd party storage locations.
• Manage the freight quote database and provide timely quotes to the Sales team.
• Serve as the primary contact for customs and documentation queries.
• Ensure competitive rates and contracts are in place for shipping lines and airfreight forwarding agents.
• Conduct supplier performance evaluations to maintain service standards.

Your Profile

• Experience of international shipping procedures (import & export), documentation and customs regulations.
• Thorough understanding of INCOTERMS 2020©
• Knowledge of business systems, Microsoft AX an advantage
• Customer service orientation & experience
• Ability to work across a range of cultures
• bright, proactive and confident manner that helps provides customers with confidence
• to detail
• skills and ability to demonstrate competence in Microsoft applications including Outlook, Word, PowerPoint, Excel.
• Strong communication, customer-focus, teamwork and tenacity

If you thrive in a fast-paced environment, excel at problem-solving, and have a knack for fostering strong client relationships, we want to hear from you.

If you're interested in this position, please get in touch with Erin at the Advocate Group or APPLY NOW to be considered for this exciting vacancy.

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The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

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