LMS Support Consultant - Forward Role : Job Details

LMS Support Consultant– fully remote – up to £35,000 DOE 

Got experience working with Learning Management Systems?Want to join a growing business with impressive staff retention?Looking for remote, flexible work with room to grow?

I’m working with an established SaaS business in the Learning & Development space, they’re looking for a customer-centric LMS Support Consultant to join their growing team. As an LMS Support Consultant, you’ll be the link between the product and the people using it—making sure new customers get off to a great start, offering hands-on support along the way, and helping them get the most out of the system with tips, training, and best-practice advice.

This is a fully remote role that gives you loads of flexibility, the freedom to work independently, and the chance to be part of a friendly, supportive team—while helping clients get the most out of a top-notch learning platform.

What’s in it for you?

• Early finish Friday
• £££ towards L&D opportunities
• Fully remote working
• Flexible hours
• 24 days holiday + bank holidays
• Paid time off over Christmas & New Year
• 4% employer-matched pension scheme
• Quarterly socials

What they’re looking for:

• Previous experience in LMS implementation, technical support, or customer success.
• Familiarity with LMS platforms
• Comfortable working cross-functionally and in collaboration with internal stakeholders
• Organised and self-motivated with the ability to manage multiple projects and clients simultaneously
• Confident delivering both one-to-one and group training sessions, virtually or in-person
• Strong problem-solving skills and the ability to communicate technical ideas clearly

Nice to have:

• Experience with support ticketing tools (HubSpot, Zendesk, etc.)
• Knowledge of SCORM, xAPI, or other e-learning standards
• Experience in SaaS or L&D environment

What your day to day will include:

• Take the lead on onboarding new LMS clients—guiding them from kickoff through to go-live with confidence and care
• Set up and tailor client LMS platforms—this could include branding, permissions, user roles, and integrations based on their needs
• Work closely with product, project, and dev teams to make sure each implementation runs smoothly from start to finish
• Run friendly, informative training sessions and put together helpful guides to support users in getting the most out of the platform
• Troubleshoot issues and offer expert advice where needed
• Be the main point of contact for anything LMS-related—answering questions and resolving issues quickly and clearly
• Continuously look for ways to improve the support experience and feed insights back into the product team
• Keep on top of the latest in learning tech and eLearning trends to bring fresh thinking and top-tier support to the table

If you're passionate about creating exceptional client experiences, enjoy working in a tech-forward environment, and have a keen interest in the learning space, this could be the ideal next step in your career.

APPLY now or email for more information

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