Live Chat - Time Recruitment : Job Details

Location: Wythenshawe

Salary: £24,500 per annum

Working Hours: Full-time, Hybrid (3 days WFH, 2 days office)

Contract Type: Permanent

Time Recruitment is proud to represent a fast-growing, forward-thinking insurance provider in their search for a talented Customer Support Agent. This is an exciting opportunity to join a dynamic team that values fresh thinking, customer focus, and continuous improvement.

This company doesn't just offer a job - it offers a vibrant, supportive environment where your ideas matter and your growth is prioritised. Benefits include:

• 25 days holiday plus bank holidays, with an additional day for each full year of service (up to 28 days)
• Birthday day off
• Smart working policy - 3 days from home, 2 in the office
• Casual dress code
• Free onsite parking
• Monthly free lunch in the office
• Free fruit weekly
• Volunteering leave - up to 2 days per year
• Enhanced sick pay after 12 months
• Employee Assistance Programme - 24/7 confidential support
• Cycle to Work scheme
• Financial support for professional qualifications
• Quarterly staff recognition awards
• Annual social events - think boat parties, race days, and more
• Enhanced maternity/paternity/adoption/fertility support

As a Customer Support Agent, you'll be the first point of contact for customers via live chat, email, and CRM systems. You'll deliver exceptional service, resolve queries, and help retain customers with a friendly, solution-focused approach.

• Handle live chats and emails across multiple insurance products
• Support new and existing customers with queries and renewals
• Retain customers considering cancellation by offering tailored solutions
• Meet KPIs and service level targets
• Stay up to date with product changes and compliance standards
• Identify and support vulnerable customers
• Collaborate with internal teams to resolve issues efficiently

• Proven experience in customer service, ideally in a fast-paced environment
• Strong written and verbal communication skills
• Confident using Microsoft Office and CRM/live chat platforms
• Organised, methodical, and able to meet deadlines
• A team player who's proactive and eager to learn

• Experience in financial services or insurance
• Familiarity with Zendesk or similar CRM systems
• 5 GCSEs including Maths and English
• CII qualification (or willingness to work towards one)

If you're someone who thrives on delivering great service, enjoys working in a hybrid environment, and wants to be part of a company that values both performance and personality - this could be your next big move.

Apply now through Time Recruitment and take the next step in your career.