Licensing Officer - Publica Group : Job Details

About The RoleAre you looking for a role where your work has a real impact on local communities and public safety? We’re looking for a dedicated Licensing Officer to join our Licensing Service at Publica.This is a great opportunity for someone who thrives in a customer-focused environment, enjoys variety in their work, and wants to be part of a professional and collaborative team.As a Licensing Officer, you’ll play a key part in delivering an effective and responsive licensing service. You’ll take ownership of complex or sensitive cases, engage with customers and partners, carry out inspections, and contribute to a high-quality and compliant service.This role can be delivered out of Witney or Cirencester. Your responsibilities will include:

• Managing a varied caseload across licensing functions
• Investigating and enforcing licensing legislation
• Carrying out site visits and compliance checks
• Providing clear, professional advice to customers and stakeholders
• Preparing formal reports and case evidence where required
• Supporting service development and mentoring colleagues

We’re seeking someone with:

• Experience in a licensing, regulatory, or enforcement role
• Excellent customer service and communication skills
• A calm and confident approach in challenging situations
• Strong organisational skills and the ability to manage your own workload
• Proficiency in digital tools and case management systems
• A relevant qualification (NVQ Level 3 / A Level or equivalent) or significant related experience

You will need

• A minimum qualification equivalent to NVQ level 3 or A level, and/or three years relevant experience
• GCSE Maths and English or equivalent to grade C/4 or higher
• Knowledge and experience in assessing complex situations and carrying out inspections if and when required
• Ability to remain calm and confident when dealing with challenging customers and environments
• Ability to resolve complex issues by negotiation

Desirable Skills

• To hold an Animal Licencing certificate
• Experience using Uniform (case management system)
• Membership of a relevant professional body
• Understanding of project management
• Experience working with elected members or external partners

For more information about this role please see the Job Description/Person Specification.Special Conditions

• Use of a car for work purposes and a full UK driving licence and access to a vehicle is require
• BPSS (Baseline Personnel Security Standard check)
• Some out-of-hours working may be necessary based on service demands

This role may involve working across other Publica or client council locationsWhat we can do for you

• Agile working allowing a mix of home and office working
• Flexible working arrangements (depending on the role)
• 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
• Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
• Pension scheme with a good employer contribution of up to 7% of your earnings
• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
• Cycle to work scheme
• Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
• Generous sickness cover above statutory entitlements
• Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
• Life assurance, currently four times your annual salary

About The OrganisationYou will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.